Senior Operations Coordinator

3 weeks ago


Newcastle upon Tyne, United Kingdom Aberdein Considine Full time

Position Type: Full time / Permanent
Aberdein Considine's Lender Services team are looking for a Head of Operations to manage and oversee the Volume Recoveries team across England & Wales (E&W) and Scotland, the Repossession Conveyancing team in E&W and Scotland, Asset Management, 1 st Line Quality Assurance and Complaints. The role will involve working closing with the Senior Operations Director and the line management of the operational teams within the Lender Services Practice Group.
KEY RESPONSIBILITIES
Experienced in leading a large operational team(s) driving a culture of continuous improvement within a customer outcome focused business. Prior experience in Credit Management, Debt Recovery or Litigation teams is advantageous
Ensure compliance with the firm’s policies, procedures, and regulatory requirements
Supervise and provide guidance to the operations team, ensuring that all tasks are completed accurately and on time to ensure service standards are being delivered
System / workflow design and implementation
Develop and implement operational strategies to optimize efficiency and productivity
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
Identify opportunities for cost savings and process improvements
Dedication to continuous improvement and experience in converting ideas to tangible benefits
Strong quality focus: an understanding of quality across operational functions and demonstrate experience of successfully leading and driving change programs
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