Operations Coordinator

4 weeks ago


Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £29,605 to £30,487 with progression to £32,982 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 07 January 2023

The Role

As a member of the Operations Team within the school of Natural and Environmental sciences, the post holder will support the school to achieve their agreed strategic objectives and be responsible for coordinating areas of operational activity.

Working with the Assistant Operations Manager the postholder will be responsible for taking forward appropriate projects and administrative functions to support the school’s wide portfolio of activity, working across the school and Faculty and University to achieve this.

The postholder will work with colleagues on ensuring that school research, teaching and other activities are fully supported and ensuring enhancement of the school’s reputation and profile, both internally and externally.

To Apply
Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.

For more information about the SAgE Faculty click here.

Key Accountabilities
To support the Assistant Operations Manager in the delivery of school and faculty objectives and projects, with a particular focus on the School’s reputation and profile, internally and externally
To work with colleagues to effectively resolve any issues/queries whilst providing efficient customer service
To set and monitor service objectives and standards within own area of work to maximise service quality and efficiency
To plan and prioritise own and support team’s short and medium term work activities in line with overall School and Faculty objectives, whilst managing the development of the team
To maintain and improve procedures to ensure the efficiency and quality of service within own area and the wider School
Supervise the day-to-day administrative function within your business area
To supervise the integrity and recording of data and management information for the School, supporting colleagues with processes and training as appropriate
To disseminate requirements and collate information for School Office and School responses to Faculty/University initiatives/governance, for example, data assurance; insurance renewals; congregations, statutory returns, etc
To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required
To act as the School expert in procurement, purchasing and travel bookings, liaising with colleagues across the University as necessary and resolving queries in a timely manner
To coordinate the management of the School and Delivery Hubs, to deliver a service to staff and students to the highest possible standard of customer service, by proactively planning and organising all aspects of support from the relevant PS team
Take a proactive approach to developing and implementing systems to increase the productivity and effectiveness of the Operations Team

The Person (Essential)

Knowledge, Skills and Experience
Excellent numeracy and IT skills with experience of Microsoft suite of programmes, together with confidence in handling and analysing data from a diverse range of sources
Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team
Experience of leading and managing a team
Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach
Experience of establishing, reviewing and monitoring administrative systems in office environments to improve processes to maximise efficiency
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Demonstrates high energy and commitment to the delivery of excellent customer service
High level of organisational and time management skills, able to manage a range of tasks simultaneously
Experience of managing and training colleagues
Proactively assesses and manages risks and makes changes of approach if necessary

Attributes and Behaviour
Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust
Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate
Sets own priorities in conjunction with team and area objectives and has the ability to quickly identify what is important and act accordingly
Keeps an open mind to alternative ways of doing things
Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks
Maintains flexibility in work plans to allow for changing circumstances
An aptitude for utilising soft



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