Rota Coordinator

5 months ago

Newcastle upon Tyne, United Kingdom TotallyPLC Full time

**About Us**

Our urgent care division delivers highly successful services within 111, Clinical Assessment Services, GP Out of Hours and Urgent Treatment Centres nationally. You'll be joining our growing team at an exciting time within our fit for purpose structure.

It's an exciting time to join Totally's urgent care division. Our teams are ambitious and committed to delivering excellent services to our customers, clients, and patients.

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists, including the delivery of Urgent Treatment Centres and NHS 111.

**About the Role**

To support the Senior Rota Co-ordinator and Workforce Capacity Manager to achieve sustainable operational efficiencies and compliance with national quality standards by ensuring effective support rota coordination for the clinical and non-clinical workforce.

**Your day to day**
- To undertake rota administrative duties associated with the clinical and non-clinical rota to include, populating systems with shift requests, make recommendations and identify gaps, input shifts into shift system in line with the strategies approved by the Senior Rota Co-ordinator or Workforce Capacity Manager.
- Support the input of various types of clinical personnel into rotas as required andcommunicate confirmed schedules and risks as required.
- To ensure that relevant data is input in an accurate, effective and timely manner, and that this data integrity and accuracy is maintained, using a variety of standard and bespoke software systems
- Administrational duties relating to rota will include supporting the Senior Rota
Coordinator in the following:

- General initial user ID and log on passwords for all clinicians to be able to
access the clinical systems and maintain the user ID database and update as
necessary
- Maintain and monitor records of hours such as actual hours worked vs.
contractual hours, holidays etc.
- Support the Senior Rota Co-ordinator with day to day activities, ad hoc
requests
- To ensure that relevant data is input in an accurate, effective and timely
manner, and that this data integrity and accuracy is maintained, using a
variety of standard and bespoke software systems
- Support the Senior Rota Co-ordinator function at Vocare during periods of
absence

**Qualifications, experience & training**
- A good standard of basic education (GCSE Grade C or above, including English and Maths) or equivalent work experience
- Evidence of ongoing professional development
- Telephone customer service skills
- Good interpersonal, negotiation, oral and written communications skills
- Ability to evidence in writing, verbally and through listening skills, personal understanding and use of the English language

**Rewards & Benefits**
- 25 days annual leave
- Perkbox (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services - 24/7 GP Appointments,
- WeCare Wellbeing
- Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland._

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