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Customer Services Warranty Administrator

2 months ago

Peterborough, United Kingdom Seismic Recruitment Full time

Customer Services Warranty Administrator

Peterborough (PE1) - Hybrid

Initial 12-month contract - will extend for the right person


Up to £15.70 per hour PAYE/ £21 per hour Umbrella (could be more)


Do you pride yourself on your communication skills, and ability to interact with customers and colleagues? Can you manage and analyse data? Are you organised and able to prioritise your workload effectively? If your answer is “yes” this might just be the opportunity you are looking for you…

We are looking for a Customer Services Warranty Administrator to join our client’s Global Warranty department in Peterborough on an initial 12-month contract which will extend for the right person


What makes this role interesting?

  • Working for an industry leader, and world-renowned brand
  • The team currently help to save over US$2.5 million a year through the warranty saving control, you’ll be making big decisions
  • Working with senior leaders, on bespoke customer-based projects


What would the Customer Services Administrator do?

  • You’ll process claims for global customers; conducting warranty claims adjudication to a detailed level, making rejection/acceptance decisions based on the financial and technical credibility/accuracy/validity of the claim
  • Challenge validity of claims when applicable
  • Make Warranty rejection and acceptance decisions
  • Track & measure Warranty performance vs business planning and report to key stakeholders
  • Work closely with local & global teams to gather input for warranty issues
  • Be actively involved in process improvement and reengineering (including documentation), failure costs trend analysis, reporting and training

What skills and experience are we looking for?

  • Demonstrable experience liaising & negotiating with customers, and reacting quickly to the business needs
  • Data management/analysis using Excel (you’ll need to create and use pivot tables), then using this to report/document information
  • Excellent communication skills: both externally and internally at all levels of the organisation
  • Organisational & prioritisation skills, with the ability to follow set processes
  • Ability to work individually or as part of a team either from home or in the office
  • Salesforce experience – would be an advantage

Hours: 37 a week, Mon to Thurs 08:00-16:00 core, flexibility around start & finish times.


To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.


The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.