Customer Service Administrator

2 days ago


Peterborough, United Kingdom JTH Recruitment Ltd Full time
About the Role

We are seeking a highly motivated and organized Customer Service Administrator to join our team at JTH Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients and customers.

Key Responsibilities:
  • Liaising with wholesalers for setting up customers on electronic ordering.
  • Liaising with wholesaler sales personnel and customers regarding new installations and additional requirements
  • Liaising with engineers, wholesalers and customers to agree installation dates
  • Liaising with Hardware regarding equipment orders
  • Generating invoices for equipment sales and new installations
  • Assist and support the sales team with leads.
  • Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.
  • Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.
  • Upselling equipment to existing customers.
  • Responding to marketing campaigns with outbound sales calls.
  • To explain, promote and sell Local Loyalty to our customers.
Requirements:
  • Have a strong general educational qualifications
  • Proven track record in customer service and administration
  • Good attention to detail and have the ability to multitask
  • Strong team values
  • Understand the Principles of Accounts (Finance).
  • Good listening and problem-solving skills, - a logical thinker with the ability to communicate at all levels.
  • Able to take on challenges and see solutions through to successful conclusion.
  • You have demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
  • Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
  • You are a confident and clear communicator.
  • You have an excellent professional manner at all times.
  • You are hardworking and committed, with a sense of humour.
  • Due to location own transport is required

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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