Customer Service Administrator
6 months ago
**The Role**
A fantastic opportunity for an experienced Service Account Administrator with strong administration skills to join a leading Service provider. You will be joining a small and friendly team, acting as first line defence for answering customer queries over the phone, monitoring calls to maintain SLA’s, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure the highest standard of service delivery is received by customers.
**Principle Duties**
- Working alongside the Key Account Team as first point of contact, building strong relationships
- First point of contact by telephone for external/internal customers
- Liaise with key contacts to chase for updates whilst updating the internal data system
- Monitor and control all open calls to satisfactory conclusion including the updating of tasks within the internal data system
- Raise and send estimates to customers for machinery and parts orders
- Arrange loan machines to be delivered on site to customers if a machine cannot be repaired within SLA by the engineer
- Deal with and resolve customer complains/dissatisfaction and escalate to Helpdesk Team Leader/Customer Service Director when appropriate
- Produce and communicate accurate and timely reports to stakeholders and customers
- Provide correct part details to the Parts Manager to be sourced by supplier
- Arrange machine collection and deliveries, ensuring all machines are at correct site locations and correspond with information on the internal data system
- Cover work flow for colleague during periods of absence
- Assist the Helpdesk Team Leader as a support function in terms of training and all other helpdesk activities
- Contribute to key process improvement initiatives
- Escalate issues and potential improvements, relating to the escalation monitors in which you are responsible for, to the Operations Manager
**Required Skills**:
- Excellent telephone manner
- Exemplary customer service skills
- Attention to details
- Highly organised
- Excellent written and verbal communication skills
- Able to work under pressure
- Must excel in a fast-paced, agile environment where critical thinking and problem solving skills are required for success
- Innovative thinker who is positive, proactive and readily embraces change
- Ability to handle end users/customers professional during all interfaces
**What we can offer you**:
- Competitive salary
- Opportunities for career progression
- Great benefits package including:
- Private health insurance
- 21 days holiday and holiday buy back scheme
- Healthcare cash back scheme
- Employee discounts and wellbeing portal with discounts to highstreet retailers, restaurants, wellbeing advice and more
- Life assurance
- Enhanced workplace pension scheme
- Long service bonus scheme
- Enrolment in our performance bonus scheme
**Qualifications/Education/Experience**
- Educated to GCSE level or above with grade C pass (or equivalent) in English and Maths
- NVQ/SNVQ qualifications
- Previous experience in a similar role/environment
**Equal Opportunities**
If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom Diligenta Full time**Customer Service Administrator - Peterborough** Starting at £20,319 per year** **Monday to Friday, either 8am-4pm or 9am-5pm** **Lynch Wood, Peterborough, PE2 6FY** **Things you need to know** - These are **permanent, on-site** jobs - Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am-4pm or 9am-5pm - The starting salary...
-
Customer Service Administrator
6 months ago
Peterborough, United Kingdom Katie Strange Recruitment Full timeAs a Customer Service Administrator, you will be working at the heart of this business. This is a key role within a small and friendly team who pride themselves on offering an exceptional level of service to their business customers. You will be responsible for taking orders, processing quotations, offering product advice, managing deliveries and...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom Hobart UK Full timeWe have an exciting opportunity to join a renowned market leader in a fast-paced customer service role. We are looking for someone to support the Service business in delivering a first-class service operation, you will provide excellent customer service, administration and support to our Customers and Field Service Technicians. You will be involved and...
-
Customer Service Administrator
6 months ago
Peterborough, United Kingdom TribePost Full time**Benefits**:25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! **We are Hobart UK; we are recruiting and we want you!** We are a renowned market leader in...
-
Customer Service Administrator
2 months ago
Peterborough, United Kingdom CV-Library Full timeJTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...
-
Customer Service Administrator
2 months ago
Peterborough, United Kingdom JTH Recruitment Ltd Full timeJTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom DSM Group Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and forward-thinking environment? If so, we have the perfect opportunity for you! EasylifeIT (Part of DSM Group) are a leading Managed Service Provider (MSP) that takes pride in offering cutting-edge solutions to our diverse range of clients. Our mission is to...
-
Customer Service Administrator Part Time
6 months ago
Peterborough, United Kingdom Pertemps Network Group Full time**Customer Service Administrator part time**: - 231101097**£11.44 Per Hour** - Full Time**Temporary** **Peterborough, Cambridgeshire** **Administration** **Job Description**: - Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough. - Part time Mon to Wed - Hours 8am - 5pm - may be flexible with hours - Weekly...
-
Peterborough, Peterborough, United Kingdom M&Co Full timeM&Co is seeking an experienced Administration and Customer Service Advisor to join their team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.About the CompanyM&Co is a leading retailer providing value to curvy customers on the UK high street and online. We offer a...
-
Customer Support Administrator
6 months ago
Peterborough, United Kingdom The Work Shop Resourcing Limited Full timeAre you a detail-oriented and highly organised individual? Do you thrive in a fast-paced environment and enjoy providing customer service? If so, an excellent opportunity has arisen for a **Customer Support Administrator** to join a well-established and growing business based in Peterborough. The Customer Support Administrator supports the Customer Service...
-
Customer Support Administrator
6 months ago
Peterborough, United Kingdom TS Group International Full time**Customer Support Administrator** **Up to £25k** **Peterborough** **Full Time Permanent** Monday to Friday between flexible working between 7.30am - 5.30pm Do you enjoy providing excellent customer service? Are you used to working to tight SLA? **TS Group **is currently recruiting a customer support administrator to join the team. The main purpose of...
-
Customer Service Executive
8 months ago
Peterborough, United Kingdom Dawsongroup plc Full timeDo you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? **Customer Service Executive** Working as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic **Customer Service Executive** based at our** Peterborough...
-
Customer Service Representative
6 months ago
Peterborough, United Kingdom Diligenta Full time**Customer Service Representative - Peterborough** Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...
-
Customer Service
6 months ago
Peterborough, United Kingdom GXO Logistics Full timeDo you thrive on providing excellent customer service? Do you want to move into the world of logistics? Are you looking to work Monday - Friday only? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough.** Joining us on a permanent, full-time basis, you will be working Sunday...
-
Customer Support Administrator
6 months ago
Peterborough, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time**Customer Support Administrator (Helpdesk)** **Reporting to**:Head of Service Delivery **Location**: Peterborough **Hours**: 40 hours per week **Business Overview** With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including...
-
Customer Service
6 months ago
Peterborough, United Kingdom GXO Logistics Full timeDo you thrive on providing excellent customer service? Do you want to move into the world of logistics? Are you looking to work Monday - Friday only? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough.** Joining us on a permanent, full-time basis, you will be working Monday...
-
Customer Support Administrator
6 months ago
Peterborough, United Kingdom Interaction Recruitment Full timeInteraction Recruitment are exclusively partnering with a long-standing client that we have consistently received positive reviews about. Our client is notorious for having a collaborative working environment that displays a friendly and progressive nature within their team which is evident in their excellent retention rate. Due to continued growth within...
-
Customer Service Advisor
6 months ago
Peterborough, United Kingdom Wheels Motorcycles Ltd Full timeWheels Motorcycles are one of the largest and most successful two-wheel businesses in the UK, we are a multi-franchise destination dealer representing Aprilia, Kawasaki, Honda, Suzuki, Moto Guzzi, Piaggio, Vespa, Derbi and Mutt. Due to our continued expansion we are now seeking an experienced Customer Service Advisor/Administrator. Experience working in a...
-
Customer Service Advisor
5 months ago
Peterborough, United Kingdom Green Giant Storage Full time**About Us** Green Giant Storage is an outdoor containerised self storage facility in Peterborough, Cambridgeshire. Having just recently opened this new site in Peterborough, our goal is to provide a high standard of service from the first impression all the way through to the process of when they leave us. We’re looking for likeminded, hardworking and...
-
Office Administration
6 months ago
Peterborough, United Kingdom Eve Taylor (London) Limited Full timeWe are currently looking to recruit an experienced administration assistant to support our growing team. Duties of the role include: - **Co-ordinating training with our team at external locations**: - **Assisting with the development and roll out of educational resources**: - **Assisting new customers with on-boarding** An excellent telephone manner is...