Customer Support Administrator

7 months ago


Peterborough, United Kingdom TS Group International Full time

**Customer Support Administrator**

**Up to £25k**
**Peterborough**
**Full Time Permanent**

Monday to Friday between flexible working between 7.30am - 5.30pm

Do you enjoy providing excellent customer service?

Are you used to working to tight SLA?

**TS Group **is currently recruiting a customer support administrator to join the team.

The main purpose of this role is to provide excellent customer service while overseeing all the key accounts.

In return, we are offering a salary of **up to £25,000 P/A**, depending on experience

This is a full-time, permanent The hours of work will be flexible working between 7.30am - 5.30pm

**Your responsibilities will include**:

- Manage key client accounts and respond to customer communications.
- Handle customer complaints and escalate issues to head of service.
- Produce reports for stakeholders.
- Coordinate the delivery of loan machines to customer when necessary.
- Excellent telephone manner and communication skills.
- Previous experience in a similar customer support role.
- Strong customer service skills with attention to detail.
- Highly organised and able to work under pressure.

**Job Type**: Permanent

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- No weekends

Work Location: In person



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