Customer Support Administrator

6 months ago


Peterborough, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time

**The Role**

A fantastic opportunity for an experienced Service Account Administrator with strong administration skills to join a leading Service provider. You will be joining a small and friendly team, acting as first line defence for answering customer queries over the phone, monitoring calls to maintain SLA’s, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure the highest standard of service delivery is received by customers.

**Principle Duties**
- Working alongside the Key Account Team as first point of contact, building strong relationships
- First point of contact by telephone for external/internal customers
- Liaise with key contacts to chase for updates whilst updating the internal data system
- Monitor and control all open calls to satisfactory conclusion including the updating of tasks within the internal data system
- Raise and send estimates to customers for machinery and parts orders
- Arrange loan machines to be delivered on site to customers if a machine cannot be repaired within SLA by the engineer
- Deal with and resolve customer complains/dissatisfaction and escalate to Helpdesk Team Leader/Customer Service Director when appropriate
- Produce and communicate accurate and timely reports to stakeholders and customers
- Provide correct part details to the Parts Manager to be sourced by supplier
- Arrange machine collection and deliveries, ensuring all machines are at correct site locations and correspond with information on the internal data system
- Cover work flow for colleague during periods of absence
- Assist the Helpdesk Team Leader as a support function in terms of training and all other helpdesk activities
- Contribute to key process improvement initiatives
- Escalate issues and potential improvements, relating to the escalation monitors in which you are responsible for, to the Operations Manager

**Required Skills**:

- Excellent telephone manner
- Exemplary customer service skills
- Attention to details
- Highly organised
- Excellent written and verbal communication skills
- Able to work under pressure
- Must excel in a fast-paced, agile environment where critical thinking and problem solving skills are required for success
- Innovative thinker who is positive, proactive and readily embraces change
- Ability to handle end users/customers professional during all interfaces

**What we can offer you**:

- Competitive salary
- Opportunities for career progression
- Great benefits package including:

- Private health insurance
- 21 days holiday and holiday buy back scheme
- Healthcare cash back scheme
- Employee discounts and wellbeing portal with discounts to highstreet retailers, restaurants, wellbeing advice and more
- Life assurance
- Enhanced workplace pension scheme
- Long service bonus scheme
- Enrolment in our performance bonus scheme

**Qualifications/Education/Experience**
- Educated to GCSE level or above with grade C pass (or equivalent) in English and Maths
- NVQ/SNVQ qualifications
- Previous experience in a similar role/environment

**Equal Opportunities**

If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.

**Job Types**: Permanent, Full-time

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



  • Peterborough, United Kingdom The Work Shop Resourcing Limited Full time

    Are you a detail-oriented and highly organised individual? Do you thrive in a fast-paced environment and enjoy providing customer service? If so, an excellent opportunity has arisen for a **Customer Support Administrator** to join a well-established and growing business based in Peterborough. The Customer Support Administrator supports the Customer Service...


  • Peterborough, United Kingdom TS Group International Full time

    **Customer Support Administrator** **Up to £25k** **Peterborough** **Full Time Permanent** Monday to Friday between flexible working between 7.30am - 5.30pm Do you enjoy providing excellent customer service? Are you used to working to tight SLA? **TS Group **is currently recruiting a customer support administrator to join the team. The main purpose of...


  • Peterborough, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time

    **Customer Support Administrator (Helpdesk)** **Reporting to**:Head of Service Delivery **Location**: Peterborough **Hours**: 40 hours per week **Business Overview** With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including...


  • Peterborough, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are exclusively partnering with a long-standing client that we have consistently received positive reviews about. Our client is notorious for having a collaborative working environment that displays a friendly and progressive nature within their team which is evident in their excellent retention rate. Due to continued growth within...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    About the CompanyThe company CV-Library is seeking a highly motivated individual to join their team as a Sales Support Administrator. This role offers an exciting opportunity for someone with strong customer service skills and experience in administration to grow with a reputable organization.Key Responsibilities:The ideal candidate will be responsible for...


  • Peterborough, United Kingdom Katie Strange Recruitment Ltd Full time

    A fantastic opportunity to join a market leading manufacturing firm based here in Peterborough. This progressive business is looking for two Customer Support Administrators to join their European Export team. The successful applicants will offer logistics and sales support to external colleagues and business customers from across Europe, specifically the...


  • Peterborough, United Kingdom CV-Library Full time

    A fantastic opportunity to join a market leading manufacturing firm based here in Peterborough. This progressive business is looking for two Customer Support Administrators to join their European Export team. The successful applicants will offer logistics and sales support to external colleagues and business customers from across Europe, specifically the...


  • Peterborough, United Kingdom Diligenta Full time

    **Customer Service Administrator - Peterborough** Starting at £20,319 per year** **Monday to Friday, either 8am-4pm or 9am-5pm** **Lynch Wood, Peterborough, PE2 6FY** **Things you need to know** - These are **permanent, on-site** jobs - Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am-4pm or 9am-5pm - The starting salary...


  • Peterborough, United Kingdom Reed Business Support Full time

    ** Sales Support Executive** Are you an experienced **Sales Support Executive?** Do your talents lie in providing a fantastic customer service throughout the whole customer sales process? If the answer is yes please read on. My client is looking for a **Sales Support Executive** to join their existing team and really make their mark. As their new Sales...


  • Peterborough, United Kingdom Katie Strange Recruitment Full time

    As a Customer Service Administrator, you will be working at the heart of this business. This is a key role within a small and friendly team who pride themselves on offering an exceptional level of service to their business customers. You will be responsible for taking orders, processing quotations, offering product advice, managing deliveries and...


  • Peterborough, United Kingdom CV-Library Full time

    Our client, an established local business based in Peterborough are currently expanding, and actively seeking a dedicated Customer Service Administrator to join their professional team. This is a fully office based position working Monday to Friday. In this Customer Service Administrator role you will be the first point of contact for clients. You will...


  • Peterborough, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are looking for Customer Service Administrators to start on Wednesday 12th October on a full time temporary basis. The role will be - Investigating delayed orders - Rebook delivery date for when stock is available - Cancel and refund whole order if necessary - Contact customer to advise. The Person: - Will have worked within a...


  • Peterborough, Peterborough, United Kingdom Insite Energy Limited Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our Planning & Resource Team. This role will involve providing administrative support to our Client Service Team, ensuring accurate and timely completion of tasks. Key responsibilities include making customer appointments, effective planning of engineer resource, data input,...


  • Peterborough, United Kingdom AB Agri Full time

    **Location: Hybrid - Peterborough (Office 2 - 3 days per week)** - Have you got experience in Administration or Customer Service? Do you have an interest in agriculture, sustainability or the dairy industry? This is an exciting opportunity to join team Amur, working with a friendly and supportive team in a varied role.- The Commercial Support Coordinator /...


  • Peterborough, Peterborough, United Kingdom Chase Resourcing Full time

    Job Overview: We are looking for a highly organised and motivated Administrative Support Specialist to join our team in Dublin. The successful candidate will have previous experience in an administrative role and possess excellent communication and customer service skills.Job Summary:This is an exciting opportunity to work in a fast-paced environment as part...


  • Peterborough, United Kingdom Hobart UK Full time

    We have an exciting opportunity to join a renowned market leader in a fast-paced customer service role. We are looking for someone to support the Service business in delivering a first-class service operation, you will provide excellent customer service, administration and support to our Customers and Field Service Technicians. You will be involved and...


  • Peterborough, Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    We are seeking a highly motivated and organized Client Service Representative to join our client's professional team in Peterborough. As a key member of the team, you will play a vital role in delivering exceptional customer service and building strong relationships with clients.Main ResponsibilitiesRespond to client inquiries and resolve issues in a timely...


  • Peterborough, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator part time**: - 231101097**£11.44 Per Hour** - Full Time**Temporary** **Peterborough, Cambridgeshire** **Administration** **Job Description**: - Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough. - Part time Mon to Wed - Hours 8am - 5pm - may be flexible with hours - Weekly...


  • Peterborough, United Kingdom CV-Library Full time

    JTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    Sales Support Role OverviewThis position involves providing administrative support to the sales team, ensuring efficient communication and delivery of services to customers. Key responsibilities include managing invoices, supporting lead generation, and advising on partner services.We seek a skilled administrator with excellent communication and...