Customer Service Administrator Part Time

7 months ago


Peterborough, United Kingdom Pertemps Network Group Full time

**Customer Service Administrator part time**:

- 231101097**£11.44 Per Hour**
- Full Time**Temporary**

**Peterborough, Cambridgeshire**

**Administration**

**Job Description**:

- Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.
- Part time Mon to Wed
- Hours 8am - 5pm - may be flexible with hours
- Weekly pay
- Parking on site
- Training provided
- Maternity cover
- Modern spacious offices
- **Job summary**:
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated.
- You must have previous admin and customer service experience.**Responsibilities**:

- Answering and handling all internal customer calls appropriately. Keeping the customer informed at all times regarding the status of their enquiry.- Logging all enquiries onto the CRM system.- Data entry and processing of all orders. This includes, but is not restricted to:
- Call-off orders- ‘Loose supply’ orders- Returns orders- Free of charge orders- Liaise with other departments to ensure Customer Service objectives are met.- Escalation of formal complaints.- Departmental filing as required- Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.- Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.- Any other administrative duties as requested by the Customer Services Manager.- Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.- Follow and adhere to Company procedures and standards of performance.-
**Pertemps**:
**Lisa Gardiner** 01223620924
Division 231**Pertemps Cambridge**
- Cambridge Perm Hub
- 3 Green Side
- Waterbeach
- Cambridgeshire
- CB25 9HW
- 01223 620924



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