Customer Service Administrator
5 months ago
We have an exciting opportunity to join a renowned market leader in a fast-paced customer service role. We are looking for someone to support the Service business in delivering a first-class service operation, you will provide excellent customer service, administration and support to our Customers and Field Service Technicians. You will be involved and support the customer journey from the point of call logging to call completion.
Ready to take your first step towards a fulfilling career with Hobart? Our employees:
- Have INTEGRITY in all they do.
- Show RESPECT to drive performance, innovation & a commitment to our community.
- TRUST in each other and our company.
- Make bold decisions with SHARED RISKS.
We are looking for someone who is highly motivated, detail-oriented and has excellent communication skills and able to make quick decisions. In return, alongside your remuneration you will receive 25 days annual leave (plus bank holidays), an enhanced pension scheme with up to 11% employer contribution and up to six times life assurance.
Working Hours - Tuesday to Saturday 9am-5pm
Position Responsibilities
The Key Accounts Administrator’s role includes but is not limited to:
- Providing excellent customer service for any escalations or customer complaints related to our Key Accounts.
- Monitoring and updating customer portals to provide up to date information to our customers of the status of any open calls.
- Completing internal and external reports for our 80 accounts.
- Maintaining the Key Account phone lines to ensure we meet our GOS
- Progress calls that are out of SLA or at an admin status
- Delivering grade of service targets for any new service calls logged.
- Planning work effectively for a dedicated team of technicians to ensure that technicians remain as productive as possible, and SLAs are delivered
- Maintaining up to date asset registers and ensuring all routines associated with asset maintenance are delivered accurately and on time
- Ensuring preventative maintenance schedules are delivered on time
- Ensuring new portals are set up correctly
- Raise a variety of calls.
- Raise quotes for repairs and new equipment. Order parts and third-party equipment when required.
**Key Skills and Attributes**
- Excellent customer service skills
- Able to communicate professionally with customers, subcontractors, and colleagues
- The ability to work under pressure
- The ability to problem solve
- Analytical skills with the ability to interpret data and communicate key messages both verbally and in writing to all levels
- Proficient in the use of MS Office - Intermediate Excel skills
- Ability to create standard operating procedures and process flows.
- Highly organised and able to prioritise work effectively.
- Demonstrate the ITW core values, integrity, respect, trust, shared risk and simplicity
This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule.
**Job Types**: Full-time, Permanent
**Salary**: £23,400.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Day shift
- Weekend availability
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CSA0323
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom Diligenta Full time**Customer Service Administrator - Peterborough** Starting at £20,319 per year** **Monday to Friday, either 8am-4pm or 9am-5pm** **Lynch Wood, Peterborough, PE2 6FY** **Things you need to know** - These are **permanent, on-site** jobs - Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am-4pm or 9am-5pm - The starting salary...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom Katie Strange Recruitment Full timeAs a Customer Service Administrator, you will be working at the heart of this business. This is a key role within a small and friendly team who pride themselves on offering an exceptional level of service to their business customers. You will be responsible for taking orders, processing quotations, offering product advice, managing deliveries and...
-
Customer Service Administrator
1 month ago
Peterborough, United Kingdom JTH Recruitment Ltd Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Service Administrator to join our team at JTH Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients and customers.Key Responsibilities:Liaising with wholesalers for setting up customers on...
-
Customer Service Administrator
1 month ago
Peterborough, United Kingdom JTH Recruitment Ltd Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Service Administrator to join our team at JTH Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients and customers.Key Responsibilities:Liaising with wholesalers for setting up customers on...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom TribePost Full time**Benefits**:25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! **We are Hobart UK; we are recruiting and we want you!** We are a renowned market leader in...
-
Customer Service Administrator
1 month ago
Peterborough, United Kingdom CV-Library Full timeJTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time**The Role** A fantastic opportunity for an experienced Service Account Administrator with strong administration skills to join a leading Service provider. You will be joining a small and friendly team, acting as first line defence for answering customer queries over the phone, monitoring calls to maintain SLA’s, checking parts availability and delivery...
-
Customer Service Administrator
1 month ago
Peterborough, United Kingdom JTH Recruitment Ltd Full timeJTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...
-
Customer Service Administrator
5 months ago
Peterborough, United Kingdom DSM Group Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and forward-thinking environment? If so, we have the perfect opportunity for you! EasylifeIT (Part of DSM Group) are a leading Managed Service Provider (MSP) that takes pride in offering cutting-edge solutions to our diverse range of clients. Our mission is to...
-
Customer Service Administrator Part Time
5 months ago
Peterborough, United Kingdom Pertemps Network Group Full time**Customer Service Administrator part time**: - 231101097**£11.44 Per Hour** - Full Time**Temporary** **Peterborough, Cambridgeshire** **Administration** **Job Description**: - Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough. - Part time Mon to Wed - Hours 8am - 5pm - may be flexible with hours - Weekly...
-
Customer Support Administrator
5 months ago
Peterborough, United Kingdom The Work Shop Resourcing Limited Full timeAre you a detail-oriented and highly organised individual? Do you thrive in a fast-paced environment and enjoy providing customer service? If so, an excellent opportunity has arisen for a **Customer Support Administrator** to join a well-established and growing business based in Peterborough. The Customer Support Administrator supports the Customer Service...
-
Customer Support Administrator
5 months ago
Peterborough, United Kingdom TS Group International Full time**Customer Support Administrator** **Up to £25k** **Peterborough** **Full Time Permanent** Monday to Friday between flexible working between 7.30am - 5.30pm Do you enjoy providing excellent customer service? Are you used to working to tight SLA? **TS Group **is currently recruiting a customer support administrator to join the team. The main purpose of...
-
Customer Service Executive
7 months ago
Peterborough, United Kingdom Dawsongroup plc Full timeDo you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? **Customer Service Executive** Working as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic **Customer Service Executive** based at our** Peterborough...
-
Customer Service
5 months ago
Peterborough, United Kingdom GXO Logistics Full timeDo you thrive on providing excellent customer service? Do you want to move into the world of logistics? Are you looking to work Monday - Friday only? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough.** Joining us on a permanent, full-time basis, you will be working Sunday...
-
Customer Service Representative
5 months ago
Peterborough, United Kingdom Diligenta Full time**Customer Service Representative - Peterborough** Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...
-
Customer Support Administrator
5 months ago
Peterborough, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time**Customer Support Administrator (Helpdesk)** **Reporting to**:Head of Service Delivery **Location**: Peterborough **Hours**: 40 hours per week **Business Overview** With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including...
-
Customer Service Advisor
4 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.Key...
-
Customer Service Advisor
4 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.Key...
-
Customer Service
5 months ago
Peterborough, United Kingdom GXO Logistics Full timeDo you thrive on providing excellent customer service? Do you want to move into the world of logistics? Are you looking to work Monday - Friday only? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough.** Joining us on a permanent, full-time basis, you will be working Monday...
-
Customer Service Ambassador
3 weeks ago
Peterborough, Peterborough, United Kingdom Diligenta Full timeCustomer Service Representative Job Description**About the Role**We are seeking a highly skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer queries in a timely and...