Customer Service and Sales Administrator

3 days ago


Peterborough, United Kingdom Katie Strange Recruitment Full time

As a Customer Service and Sales Administrator, you will be responsible for taking orders, processing quotations, offering product advice, managing deliveries and occasionally jumping in the warehouse to help the team out

My client is seeking a strong team player who is able to think on their feet and build excellent relationships with both colleagues and customers.

The successful applicant will be a key member of a small and friendly team who pride themselves on offering an exceptional level of service.

Due to the demands of this role we are ideally seeking an individual with previous experience in a similar position/industry.

**The Company**:
My client supplies a wide range of products to customers within the building and construction industries, quite often turning orders around within 24 hours
- 25 days holiday, plus bank holidays
- Shopping rewards
- Long service awards
- Generous health care scheme
- Free onsite parking (PE1 location)
- Modern office environment

**The Individual - Customer Service and Sales Administrator**:

- Excellent communication skills.
- Able to use initiative and take proactive action.
- Strong team player who is happy to help out where needed.
- Able to multi task and prioritise a busy workload.
- Previous experience in a sales admin/customer service role.

**The Job - Customer Service and Sales Administrator**:

- Handle inbound calls; sales enquiries, order updates, service issues.
- Produce and manage quotations.
- Process sales orders.
- Manage, investigate and resolve customer complaints and order queries.
- Update and maintain internal CRM system.
- Liaise with internal teams to ensure commitments are achieved.
- General administration.



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