Proactive Service Booking Coordinator

7 months ago


Peterborough, United Kingdom Wings ŠKODA Full time

We have an exciting new position within our ever-expanding Skoda team. While automotive experience would be an advantage, it is not essential & we would happily consider a transferable skill set.

Within the team here at Wings Skoda Peterborough we seek to employ a great attitude rather than a specific skill set. We believe skills can be taught but have a great attitude & strong work ethic cannot.

**About this role**

This is an exciting new role which we are looking to develop to support our busy front of house Service team. You will be the first contact with the customer to make a workshop booking for their vehicle. Strong communication and administration skills will ensure that you work efficiently to provide an easy customer interaction. Using live data provided directly from the customers vehicle, we will make proactive outbound customer contact to schedule in work before the due date. This will enable us to work around our customers availability rather than the other way around. This proactive approach will provide a first-class service with the ability to really wow the customer.

**Objectives and Key Tasks**
- To handle incoming customer contacts for service, maintenance, and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- To record customer data, vehicle details and service histories accurately and effectively to maintain accurate information.
- Cross train for warranty inputs and become an accredited Warranty Administrator.
- To pursue sales targets of Service Plans and All-In Plans carry out recall procedures in line with Manufacturer’s guidelines.
- Actively promote and encourage customer awareness of all products and services available.
- To sell added value products, services, and repair work in a professional manner.
- Implementation of company and manufacturer service promotions.
- Committed to personal development through professional development initiatives to improve profitability, customer satisfaction and efficiency.
- To ensure that all customer requests for servicing and repair are detailed on the job booking accurately in order to maximise operational efficiency.
- To ensure the customer is advised of the type, range and cost of the repair order, and to follow up any incomplete work or future requirements the vehicle may have for repair or service.
- Maintain records of customer interactions and attempted contacts to promote great customer experience and avoid duplications.
- Participate in workplace incentives and collaborations to maintain a highly performing team.
- To constantly review all areas of responsibility and discuss with the Service Manager any ideas that may improve profitability, customer satisfaction or workplace efficiency.
- Maintain effective relationships with customers and other members of our team.
- Ensure exceptional knowledge of Service Plans, All-In Plans and all relevant service products to present our services with confidence & in a complaint manner
- To feedback to the Service Manager potential departmental weaknesses or areas for improvements.
- Ensure any interpretation of warranty work and the policy on a warranty claim is clearly explained to the customer.
- Maintain a high standard of dress and conduct and ensure the cleanliness of your work area at all times.
- Be commercially aware of positive and negative reviews. Champion Great customer communication and actively search our positive customer reviews.

**What we offer**
- A highly competitive remuneration package including uncapped commission
- Industry leading training both on site & at the Volkswagen Group National Learning Centre in Milton Keynes
- Exposure to the newest automotive industry technologies & trends
- Support & guidance of a family owned & run business with a history of investing in its people. Where you will feel part of a family and not just a number.
- A high-performance culture with a huge emphasis on teamwork
- Opportunity to join a team where you will be treated like an adult & not micro-managed
- Benefit of working for a long-established award-winning company of over 25 years that is able to focus on the long-term goal rather than purely short term result
- Chance to represent the most consistent growing brand in the UK over the past decade

**What we expect**
- Commitment to delivering the best customer experience
- A strong work ethic with a commitment to learning
- Flexible approach to the role
- Willingness to take responsibility for oneself & work to personal targets across a range of KPIs
- Strong computer and communication skills
- Ability to receive constructive feedback to improve performance
- A desire to work towards the team goal above all else
- Ability to talk to customers of all ages & from all demographics
- Honesty
- Respect

If you believe you may be the right person for this role or have any questions, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-


  • Customer Service

    3 days ago


    Peterborough, United Kingdom King Carz - Peterborough (Westgate Office) - Taxi Booking Office Full time

    **About us** At KingCarz, we are revolutionizing the taxi industry in the Peterborough area with our commitment to exceptional service, reliability, and convenience. As the leading taxi company operating in and around Peterborough, we pride ourselves on providing 24/7 transportation solutions to our valued customers. Our team of highly skilled and...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    About the RoleThis is an exciting opportunity for a skilled administrative professional to work in a dynamic healthcare environment.As a Medical Secretary/Booking Administrator, you will be responsible for providing comprehensive secretarial support, coordinating patient admissions and appointments, and managing waiting lists.


  • Peterborough, United Kingdom Interaction Recruitment Full time

    **Looking for a part time role that includes remote working??** **If yes, carry on reading** Interaction Recruitment are recruiting for a Customer Service Coordinator to join our client who is based in Peterborough £11-£12 PER HOUR Mon, Weds, Thurs and Fri - 10 -2 (flexible on hours though) **Must have**: own PC and full Microsoft...


  • Peterborough, Peterborough, United Kingdom Peterborough City Council Full time

    Job Title: Proactive Service Delivery ManagerWe are seeking an experienced Proactive Service Delivery Manager to join our team in Peterborough. The ideal candidate will have a strong understanding of reward and benefits strategies, as well as experience in implementing policies and procedures.About the RoleThis is a part-time position, working 12 months FTC....


  • Peterborough, United Kingdom DHL Full time

    **Pay Rate**:£ 23,000 to £ 24,000 **Contract Type**:Permanent (Full-Time) **Shift patterns**:M - F - 09:00-17:00 **Location**:Peterborough, PE2 6XE DHL, an award-winning leading supply chain business is seeking a Customer Service to play a vital role coordinating our daily warehouse and distribution requirements. **WHAT DOES THE ROLE ENTAIL?** As part...


  • Peterborough, United Kingdom ALH Recruitment Ltd Full time

    Resource Coordinator - Peterborough - 20,000/24,000 **Resource Coordinator** My client who lead their market are looking for a Resource Co-ordinator for a fast-paced growing department. Ideally you will have experience in Customer Service, be responsive and able to manage a busy and ever-changing reactive workload. Be organised, proactive and...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you! As a Medical Secretary/Booking Administrator, you will play a crucial role in supporting Consultants and their medical...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    **The post holder will**: Input data into and maintain an accurate EU electronic patient booking diary. Assist with provision of efficient and comprehensive administration support within the Endoscopy Unit and across the Clinical Business Unit. Ensure that you contribute to the department operating to the highest standards and that it not only meets but...

  • Booking Administrator

    7 months ago


    Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    We are looking for a motivated and flexible Booking Administrator to contribute to the delivery of high quality care to our patients. The Ophthalmology special are a busy service, which books admissions for surgical procedures undertaken within the department. You will be responsible for providing support to the team and arranging admission dates in line...


  • Peterborough, Peterborough, United Kingdom 4way Recruitment Careers Full time

    We are seeking a skilled Operations Coordinator to join our team at a leading provider of fire and security services in the Social Housing sector, based in Peterborough.In this role, you will utilize your knowledge of planning systems and geographical considerations to schedule engineers efficiently across customer contracts. This requires strong...


  • Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Service Desk/ Escalations Coordinator - IT Service Improvement Permanent - up to £28,000 Hybrid - Remote and onsite in Hampton, Peterborough. Working hours - Mon to Fri 11:45 - 20:15 Working location - 2 days in the office each week KEY DUTIES - Coordination of the end to end lifecycle of escalated incidents - Maintenance of a central database of escalation...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    The Cardiology and Respiratory services are offering a great career opportunity for an ambitious Administration and Performance Co-ordinator to join the team at Peterborough City Hospital. You will be responsible for coordinating the activities, information and work processes within the secretarial and booking teams to ensure the patient pathways within the...


  • Cambridgeshire and Peterborough, United Kingdom Proactive Personnel Ltd Full time

    Overview: Proactive Personnel Ltd is recruiting for a Weekend Logistics Coordinator to transport domestic cooking oil from Cambridge. This role involves working 10 hours each day on Saturday and Sunday shifts.Responsibilities:Coordinate logistics for safe and efficient transportation of goods, adhering to ADR regulations.Ensure vehicles are maintained in...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    Exciting Customer-Facing RoleWe are seeking a highly skilled Customer Service Coordinator to join our team in Cambridge. As a key member of the front of house area, you will provide exceptional service to clients, tenants, and colleagues.Key Responsibilities:Welcome and sign in visitors, providing directions as needed.Answer all calls and emails promptly and...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    **The post holder will**: Input data into and maintain an accurate EU electronic patient booking diary. Assist with provision of efficient and comprehensive administration support within the Endoscopy Unit and across the Clinical Business Unit. Ensure that you contribute to the department operating to the highest standards and that it not only meets but...


  • Peterborough, Peterborough, United Kingdom Fortus Recruitment Careers Full time

    Job SummaryWe are seeking a Coordinating Operations Specialist to join our team in Peterborough. As a key member of our operations team, you will be responsible for scheduling and planning to ensure efficient delivery to our customers.This role is ideal for someone who has a high-level attention to detail, is process-driven and proactively looks to...

  • Service Coordinator

    2 weeks ago


    Peterborough, United Kingdom Veolia Full time

    Service Coordinator** Salary**:Competitive including Bonus Scheme and other Veolia benefits Hours**:40 hours per week, Monday to Friday 8.30am - 5pm Location**:Peterborough, PE1 3TD When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re...


  • Peterborough, United Kingdom Global Technology Solutions Ltd Full time

    Admin / Coordinator - IT Services - Hardware Coordinator Contract to Perm! Min 3 months contract Hours - Monday to Friday 9 - 5.30pm Location - Hybrid - 2 days per week in Hampton, Peterborough & 3 days work from home. For this role you will have a solid administration background, along with good customer service experience and the ability to deal with this...


  • Peterborough, Peterborough, United Kingdom CV-Library Full time

    Key Responsibilities:We're seeking a highly organized and skilled Event Planning Specialist to join our team in Cambridge. As an Exhibition and Conference Manager, you will be responsible for coordinating events from start to finish.You'll work closely with our Operations Team to ensure every event runs smoothly and meets client expectations. Your excellent...


  • Cambridgeshire and Peterborough, United Kingdom Proactive Global Full time

    About the Role:We are seeking a highly skilled Manufacturing Operations Coordinator to join our team at Proactive Global. As a key member of our production planning department, you will play a crucial role in ensuring the smooth operation of our manufacturing processes.Responsibilities:Work closely with internal customers and stakeholders to address...