Customer Service Coordinator

4 months ago

Peterborough, United Kingdom DHL Full time

**Pay Rate**:£ 23,000 to £ 24,000
**Contract Type**:Permanent (Full-Time)
**Shift patterns**:M - F - 09:00-17:00
**Location**:Peterborough, PE2 6XE

DHL, an award-winning leading supply chain business is seeking a Customer Service to play a vital role coordinating our daily warehouse and distribution requirements.

**WHAT DOES THE ROLE ENTAIL?**

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

- **Liaising between Ford Fleet Management and IDHL Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent**:

- **Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets**:

- **Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/DHL Operations where required**:

- **Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
**WHAT DO WE NEED FROM YOU?**
- Strong communicator at various levels - ability to assess individual customer needs
- Strong Administration skills
- Proven track record in a customer service environment Automotive Industry Experience preferred
-

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

UKIDSCWellBeing

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