Customer Service Coordinator

4 weeks ago


Peterborough, Peterborough, United Kingdom Helping Hands Full time

Customer Care Coordinator Role

We are seeking a skilled Customer Care Coordinator to support our Live-In Care service. As a key member of our team, you will play a vital role in ensuring the delivery of a high-quality care service.

Main Responsibilities:

  • Manage customer and carer queries and actions effectively and efficiently
  • Provide managers with up-to-date information on carer availability, contact information, and support with queries
  • Manage and maintain customer and carer files
  • Schedule placements for carers, ensuring customers and carers are effectively matched
  • Support live-in carers in their day-to-day roles
  • Liaise with new customers to ensure all their needs are met

Requirements:

  • Experience of customer care, handling complaints, and problem-solving
  • Strong customer service skills and ability to influence others
  • Proficient in Microsoft Word, Excel, and IT literate in several database systems

What We Offer:

  • Competitive salary
  • 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • Free Blue Light Card
  • Career development opportunities

Helping Hands is committed to promoting a diverse and inclusive workforce, developing a comfortable working environment for all staff.



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