Customer Service Coordinator
1 day ago
Customer Care Coordinator Role
We are seeking a skilled Customer Care Coordinator to support our Live-In Care service. As a key member of our team, you will play a vital role in ensuring the delivery of a high-quality care service.
Main Responsibilities:
- Manage customer and carer queries and actions effectively and efficiently
- Provide managers with up-to-date information on carer availability, contact information, and support with queries
- Manage and maintain customer and carer files
- Schedule placements for carers, ensuring customers and carers are effectively matched
- Support live-in carers in their day-to-day roles
- Liaise with new customers to ensure all their needs are met
Requirements:
- Experience of customer care, handling complaints, and problem-solving
- Strong customer service skills and ability to influence others
- Proficient in Microsoft Word, Excel, and IT literate in several database systems
What We Offer:
- Competitive salary
- 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
- Access to an Employee Assistance programme
- Free Blue Light Card
- Career development opportunities
Helping Hands is committed to promoting a diverse and inclusive workforce, developing a comfortable working environment for all staff.
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