Customer Care Coordinator
4 weeks ago
Job Title: Customer Care Coordinator
About the Role:
We are seeking a highly motivated and experienced Customer Care Coordinator to join our team at Helping Hands. As a key member of our Live-In Care service, you will play a vital role in ensuring the delivery of a high-quality care service to our customers.
Main Responsibilities:
- Manage customer and carer queries and actions effectively and efficiently
- Provide managers with up-to-date information on carer availability, contact information, and support with queries
- Manage and maintain customer and carer files
- Schedule placements for carers, ensuring customers and carers are effectively matched
- Support live-in carers in their day-to-day roles
- Liaise with new customers to ensure all their needs are met
Requirements:
- Experience of customer care, handling complaints, and problem-solving
- Strong customer service skills and ability to influence others
- Proficient in Microsoft Word, Excel, and IT literate in several database systems
What We Offer:
- Competitive salary
- 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
- Access to an Employee Assistance programme
- Free Blue Light Card
- Career development opportunities
-
Customer Service Coordinator
4 weeks ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeCustomer Care Coordinator RoleWe are seeking a skilled Customer Care Coordinator to support our Live-In Care service. As a key member of our team, you will play a vital role in ensuring the delivery of a high-quality care service.Main Responsibilities:Manage customer and carer queries and actions effectively and efficientlyProvide managers with up-to-date...
-
Care Coordinator
4 weeks ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeLocation: PeterboroughThe Role:We are seeking an experienced Care Coordinator to join our coordination team, supporting the Live-In Care service. This role is an integral part of the success of the whole region.As a Care Coordinator, you will manage and monitor the delivery of a high-quality care service, responsible for the deployment and management of all...
-
Customer Experience Coordinator
1 week ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Coordinator to join our team in Peterborough.This is an excellent opportunity for someone looking for the next step in their career, who has experience in customer care and wants to take on new challenges.
-
Care Coordination Specialist
3 days ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeAbout Helping HandsHelping Hands is a leading provider of Live-In Care services, committed to delivering high-quality care to our customers. We are seeking an experienced Care Coordinator to join our team in Peterborough.
-
Care Coordinator Role
2 weeks ago
Peterborough, Peterborough, United Kingdom Coburg Banks Technical Full time £29,500 - £32,000Care Coordinator OpportunityWe are seeking an experienced Care Coordinator to join our team in Peterborough. As a leading homecare provider, we deliver high-quality service to private clients. Our client is a prominent homecare provider with three branches, known for delivering high-quality service. They are ranked among the top 20 homecare groups in the...
-
Care Coordinator
4 weeks ago
Peterborough, Peterborough, United Kingdom Prestige Nursing & Care Full timeAbout the Role:We are seeking a skilled Care Planner to join our Peterborough team at Prestige Nursing & Care. As a Care Planner, you will play a vital role in ensuring the effective management of our nursing and care resources, ensuring that our clients receive the highest quality care and support.Key Responsibilities:Assist the Branch Manager in ensuring...
-
Customer Service Coordinator
3 weeks ago
Peterborough, Peterborough, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a skilled Customer Service Coordinator to join our team at CV-Library in Peterborough, Cambridgeshire. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service, leading the store team, and ensuring the store remains safe, legal, and fully operational.Key ResponsibilitiesProvide...
-
Care Coordinator Specialist
1 month ago
Peterborough, Peterborough, United Kingdom Apollo Home Healthcare Ltd Full timeJob Title: Care CoordinatorWe are seeking an experienced Care Coordinator to join our dedicated team in Peterborough. As a skilled Care Coordinator, you will be responsible for managing a caseload of care packages and understanding the varied nature and fast-pace of the role.Key Responsibilities:Manage rota's for care teams and respond efficiently to any...
-
Care Coordinator
4 weeks ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeLocation: PeterboroughThe Role:We are seeking an experienced Care Coordinator to join our coordination team, supporting the Live-In Care service. This role is an integral part of the success of the whole region, ensuring a high-quality care service is delivered to our customers.As a Care Coordinator, you will manage and monitor the delivery of our Live-In...
-
Care Coordinator Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Apollo Home Healthcare Full timeAbout the RoleWe are seeking an experienced Care Coordinator to join our dedicated team in Peterborough. As a skilled Care Coordinator, you will be responsible for managing a caseload of care packages and understanding the varied nature and fast-pace of the role, along with all elements of associated care delivery.Key ResponsibilitiesApply your gained...
-
Care Coordinator Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Apollo Home Healthcare Full timeAbout the RoleWe are seeking an experienced Care Coordinator to join our dedicated team in Peterborough. As a skilled Care Coordinator, you will be responsible for managing a caseload of care packages and understanding the varied nature and fast-pace of the role, along with all elements of associated care delivery.Key ResponsibilitiesManage a caseload of...
-
Care Coordinator
3 days ago
Peterborough, Peterborough, United Kingdom Barchester Healthcare Full timeAbout the RoleWe are seeking a highly motivated and empathetic Care Coordinator to join our team at Barchester Healthcare. As a Bank Activities Coordinator, you will be responsible for creating a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our core value is celebrating life, and we strive to...
-
Care Coordinator Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Apollo Home Healthcare Full timeAbout the RoleWe are seeking an experienced Care Coordinator to join our dedicated team in Peterborough. As a skilled Care Coordinator, you will be responsible for managing a caseload of care packages and understanding the varied nature and fast-pace of the role, along with all elements of associated care delivery.Key ResponsibilitiesApply your gained...
-
Care Coordinator
3 weeks ago
Peterborough, Peterborough, United Kingdom Coburg Banks Technical Full time**Job Title:** Care CoordinatorWe are seeking a dedicated Care Coordinator to join our team at Coburg Banks Technical. As a key member of our homecare services team, you will play a vital role in ensuring the smooth operation of care services and maintaining high standards.**Key Responsibilities:**Coordinate care services to meet the needs of patients and...
-
Procurement Coordinator
4 weeks ago
Peterborough, Peterborough, United Kingdom Arcare Aged Care Full timeAbout the RoleArcare Aged Care is seeking a skilled Procurement Administrator to collaborate with the Procurement Manager in identifying and coordinating preferred suppliers for Arcare operations. The successful candidate will be responsible for administering the ongoing management of a centralized database and contracts, working closely with the operations...
-
Customer Service Coordinator
3 weeks ago
Peterborough, Peterborough, United Kingdom Helping Hands Full timeCare Delivery SpecialistAs a Care Delivery Specialist at Helping Hands, you will play a vital role in ensuring the delivery of a high-quality care service to our customers. Your responsibilities will include managing and monitoring the deployment and management of our Live-In Carers, providing exceptional and consistent service to our customers, and...
-
Field Care Supervisor
1 month ago
Peterborough, Peterborough, United Kingdom Prestige Nursing & Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Field Care Supervisor to join our team at Prestige Nursing & Care. As a key member of our branch team, you will be responsible for implementing systems to ensure that our domiciliary care service meets and exceeds legislative standards.Key ResponsibilitiesUndertake domiciliary care risk and manual...
-
Traffic Coordinator
3 weeks ago
Peterborough, Peterborough, United Kingdom Biffa Full timeJob Title: Traffic CoordinatorJob Summary: Biffa is seeking an experienced Traffic Coordinator to join our team.About the Role:Manage the day-to-day operations of the Depot through allocation and routing of vehicles.Ensure best-in-class service delivery to customers, maintaining health & safety standards, and environmental and O license compliance.Support...
-
Digital Transformation Lead
1 week ago
Peterborough, Peterborough, United Kingdom Voyage Care Ltd Full timeAbout Voyage Care LtdWe are a leading provider of digital care solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about driving digital transformation and making a positive impact on people's lives.Salary: £55,000 per annumThis role offers a unique opportunity to join our dynamic team as an Implementation Service...
-
Customer Service Training Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom Transamerica Corporation Full timeCustomer Care Academy Technical Trainer (Peterborough)PermanentLocation: Peterborough - Hybrid (typically 2 days in the office per week, 3 from home)Salary: A competitive salary from £27,200 - £40,800 depending on the experience you can bringWe strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and...