Customer Service Training Specialist
4 weeks ago
Permanent
Location: Peterborough - Hybrid (typically 2 days in the office per week, 3 from home)
Salary: A competitive salary from £27,200 - £40,800 depending on the experience you can bring
We strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging.
A Customer Care Academy Technical Trainer delivers comprehensive training to Customer Care staff, covering systems, products, processes, and regulations, to equip them with the necessary skills and knowledge for their roles, ensuring an exceptional customer experience.
Work with Customer Care Coordinator and Academy Consultants to deliver technical training virtually and in-person to Customer Care teams.
Support creation and implementation of foundational training programs using scenario-based learning.
Ensure the effective delivery of technical training and associated oversight activities.
Understand platform technology, including web functions and back-office systems.
Excel in delivering training to new and existing colleagues that aligns with Aegon's vision and purpose, fostering a 'get it right first time' culture.
Enjoy using a blended approach to training delivery styles e.g. presentations, scenario-based, e-learning, workshops etc.
Have experience using and constructing training within Learning Management and E-Learning systems.
We offer a range of benefits, including a non-contributory pension, discretionary bonus, and 34 days leave per year.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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