Customer Service Coordinator

4 weeks ago


Peterborough, Peterborough, United Kingdom CV-Library Full time

About the Role

We are seeking a skilled Customer Service Coordinator to join our team at CV-Library in Peterborough, Cambridgeshire. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service, leading the store team, and ensuring the store remains safe, legal, and fully operational.

Key Responsibilities

  • Provide friendly and thoughtful service to customers, taking ownership of managing the store and handling challenging situations.
  • Develop the team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  • Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to make shopping a great experience for customers.
  • Support the store manager by deputising when they are not working and delivering a variety of HR processes.
  • Lead the way when introducing new products and services in the store, working closely with the team to implement change and encourage open and honest feedback.

Requirements

  • A genuine care for the needs of customers and members.
  • The ability to strike a balance between leading and supporting the team and rolling up your sleeves on the shop floor.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong organisational and problem-solving skills.
  • A desire to learn, grow, and develop leadership skills.
  • The flexibility to work a range of different shifts.

About Us

CV-Library is a leading job board and recruitment agency, dedicated to helping people find their dream job. We offer a range of benefits, including full, paid training and dedicated support for personal development and career progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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