Customer Service Advisor
6 months ago
**Job Title: Customer Service Advisor**
**Location**: Peterborough
**About the Company**: We are one of the UK’s fastest growing companies in the vehicle warranty sector. Our mission is to be the market leading warranty provider in the country. We achieve this by adding great people to our team and empowering them to excel. Everything we accomplish is thanks to our dedicated team members who share our ambitions.
**Key Responsibilities**:
- Provide professional, friendly, and efficient customer service to policyholders, dealerships, and repair garages.
- Assist customers with the claims process and address any inquiries they may have.
- Communicate clearly and professionally with colleagues and customers.
- Ensure a positive experience for all interactions with our company.
**Qualifications and Skills**:
- Strong conversational and active listening skills with the ability to quickly build rapport.
- Experience working in a fast-paced environment to a high standard.
- Excellent customer service skills with a diplomatic approach.
- Computer literacy, including proficiency in Microsoft Office programs and Outlook.
- Excellent written and verbal communication skills with attention to detail.
- Highly motivated with the ability to work independently or as part of a team.
- Excellent time management skills and the ability to multitask effectively.
- Proactive, with a sense of humor.
**What We Offer**:
- A friendly and focused work culture with ambitious goals for the future.
- Opportunities for growth within a fast-growing organization.
- A commitment to continuous improvement, with empowerment from day one.
- Accessible managers who value team input.
- Competitive salary and benefits package, including:
- 25 days annual leave plus bank holidays
- Company pension
- Staff recognition incentive scheme
- Staff referral incentive scheme
- Employee wellbeing scheme
- Free onsite parking
- Games room
- Company events
**Working Hours**: Monday to Friday (No Weekends)
Pay: £22,308.00-£22,500.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- On-site parking
- Transport links
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Peterborough
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