Customer Service Advisor

7 months ago


Peterborough, United Kingdom Anne Corder Recruitment Full time

Are you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic team.

We are looking for individuals who are highly resilient, organised, and able to work effectively under pressure. Excellent people skills and a friendly telephone manner are essential for this role, as you will be the primary point of contact for their valued customers. Proficiency in using multiple systems is crucial, therefore being IT literate is an essential requirement.

As Customer Service Advisor you will:

- Manage customer service process efficiently, serving as primary contact.
- Maintain and update systems promptly.
- Review planned work for customer readiness, initiating pre-calls.
- Coordinate vehicle check-ins and pickups with customers.
- Provide clear explanations upon vehicle return.
- Complete paperwork to audit standards.

**Benefits**:

- Bonus Scheme (up to £4,000 extra)
- 22 Days Holiday plus 8 Bank Holidays
- 2 x Salary Death in Service Benefit
- Refer a Friend HGV Tech Scheme £1,000
- Uniform & PPE payments
- Cycle to Work Scheme
- Cashback Health Care Scheme

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and possess the necessary skills to excel in this role, we want to hear from you
- Salary- £24,000-25,000 + £4k bonus- Location- Peterborough- Job Type- Permanent- Category- customer-service- Job Reference- ER18606



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