Customer Service Advisor

5 months ago


Peterborough, United Kingdom The One Group Full time

**Job description**

I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required.

**The role will include**:

- Providing an effective support function
- Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Carrying out general administration duties

**What we need from you?**
- Previous Customer Care experience within a fast paced and busy environment
- The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook

IND1

**Job Types**: Permanent, Full-time

**Salary**: £23,000.00-£28,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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