Customer Service Advisor
4 months ago
**Job description**
I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required.
**The role will include**:
- Providing an effective support function
- Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Carrying out general administration duties
**What we need from you?**
- Previous Customer Care experience within a fast paced and busy environment
- The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
IND1
**Job Types**: Permanent, Full-time
**Salary**: £23,000.00-£28,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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