Service Advisor

7 months ago

Peterborough, United Kingdom Performance Resourcing Midlands Full time

**Service Advisor**
Peterborough, Cambridgeshire

Basic Salary £25,000 - £28,000 Depending on Experience with £34,000 OTE/annum - **5 Day Week No Weekends**

We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Peterborough **area.

**PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.**

**Full job description**

We are looking to recruit a full-time service advisor for our clients busy service department in Peterborough. This is a key role, being on the front line of delivering industry-leading standards of customer care and satisfaction.

**Salary**:Up to £34,000 OTE/Annum

**Working Hours**: 8am to 6pm Monday to Friday. **No weekends**

**Key Duties**
- Ensure the highest level of customer care and satisfaction.
- Provide estimates to customers and book in scheduled service and repair work.
- Check-in vehicles when they arrive with us and check them out when work is completed.
- Record customer requests accurately and ensure these are communicated clearly to the workshop.
- Keep customers informed and up to date at every stage while their vehicle is in our care, advise of completion times, any delays, and quickly respond to any questions or queries.
- Prioritise effectively to ensure that customers whose vehicles may need extra work are contacted in a timely manner and advised on a recommended course of action.
- Create invoices for work carried out.
- Complete paperwork accurately and in a timely manner.
- Maintain the customer database to ensure all information contained within it is accurate.
- Maximise service department’s profitability using professional sales techniques.
- Ensure customers are aware of all available workshop services.
- Plan and manage time effectively to ensure all tasks are achieved.
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives.

**Who We’re Looking For**
- Experience working in a busy customer service environment.
- Excellent written and verbal communication skills.
- The ability to remain professional, calm, and positive at all times.
- A proactive mindset and a willingness to work flexibly.
- A strong belief in the importance of providing excellent customer service.
- Outstanding organisation and time management skills with the ability to work to deadlines.
- A smart and well-presented appearance.
- Previous experience working in a similar role with knowledge of CDK Autoline/Kerridge is beneficial.

**Employee Benefits**

As well as a competitive salary package, you will also benefit from:

- 25 days paid holiday per year, plus all bank holidays,
- Employer pension contributions,
- Staff discount for yourself and your family on brand-new cars,
- Additional discounts on a range of other products and services, from holidays to high-street shopping,
- Life insurance,
- Access to an independent and confidential counselling service,
- Training & development opportunities.

The mental well-being of our team is very important, which is why our client has invested in a fully-confidential support line. Available 24 hours a day 7 days a week, a trained advisor is always on-hand should you need help, advice, or just someone to talk to.

Please visit the Performance Resourcing website to view our Privacy Policy.

**Performance Resourcing **have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

INDMID

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Store discount

Supplemental pay types:

- Bonus scheme

**Experience**:

- UK Car Dealership Service Advisor: 1 year (required)

Licence/Certification:

- UK Driving Licence (required)
- Franchised Dealer Service Advisor Accreditation (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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