Front of House Administrator

2 days ago


Hoddesdon, United Kingdom DW Windsor Full time

Deadline for applications: Friday 4th January 2025


Job Summary

Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills, and a positive attitude are essential for success in this role.


Benefits:

  • Holiday buying scheme
  • 24 days holiday + Public holidays
  • Financial planning services
  • Health & wellbeing programme
  • Life insurance
  • Profit sharing
  • Performance bonus
  • Sick pay


Responsibilities:

  • Answer and route calls promptly using the system, ensuring calls reach the correct recipient.
  • Take accurate messages and forward them to ensure timely callbacks.
  • Greet visitors warmly, complete the visitor log, and notify the relevant internal contact.
  • Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts.
  • Dispatch outbound post using the correct format and the most efficient method (e.g., Royal Mail or alternative).
  • Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant.
  • Process emails sent to the info@ address, distributing them according to guidelines from the Customer Service Manager.
  • Handle copy quotation requests and small amendments, sending them to customers and relevant salespeople quickly.
  • Manage customer concerns and technical inquiries through Jira, ensuring all required fields are filled and customers are updated regularly.
  • Coordinate site visits for customers and external visitors, including room bookings, lunch orders, and agenda management in collaboration with Sales and Senior Management.
  • Perform additional tasks as required by the Customer Service Manager or senior management.


Qualifications/Skills Required:

  • Administrative duties including e-mail and calendar management, managing helpdesks, scheduling appointments, answering phone calls and e-mails.
  • Exceptional communication skills, and interpersonal skills (written, verbal and in person)
  • Highly organised with ability to coordinate multiple priorities in a professional and timely manner.
  • Nice to have experience working with Sales Force, Jira and Epicor.


Join us as we strive to deliver exceptional service while fostering a supportive team culture



  • Hoddesdon, United Kingdom DW Windsor Full time

    Front of House Administrator **Purpose of Job**: **Key responsibilities**: - To answer all calls in a timely manner and route calls using the system speedily and accurately to the desired recipient. - Taking and forwarding messages to ensure call backs. - To manage a holiday diary to ensure that calls are redirected accordingly. - To professionally and...


  • Hoddesdon, United Kingdom Dw Windsor Full time

    Deadline for applications: Friday 4th January 2025 Job Summary Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service.You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions.Strong communication skills,...


  • Hoddesdon, United Kingdom DW Windsor Full time

    Deadline for applications: Friday 4th January 2025Job SummaryJoin our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills,...


  • Hoddesdon, United Kingdom DW Windsor Full time

    Deadline for applications: Friday 4th January 2025Job SummaryJoin our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication...

  • Care Administrator

    5 days ago


    Hoddesdon, United Kingdom CityWorx Full time

    Cityworx are recruiting on behalf of a client, an established homecare business, who are looking for an experienced Care Administrator based in their Hoddesdon office. The company provide domiciliary care services in the community and, due to the nature of the role, require an experienced individual, versed in care standards and practices.In this role, you...


  • Hoddesdon, UK, Hertfordshire, United Kingdom DW Windsor Full time

    Deadline for applications: Friday 4th January 2025Job SummaryJoin our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication...

  • Care Administrator

    2 weeks ago


    Hoddesdon, United Kingdom CV-Library Full time

    Cityworx are recruiting on behalf of a client, an established homecare business, who are looking for an experienced Care Administrator based in their Hoddesdon office. The company provide domiciliary care services in the community and, due to the nature of the role, require an experienced individual, versed in care standards and practices. In this role, you...


  • Hoddesdon, Hertfordshire, United Kingdom Smart10 Ltd Full time

    About the Role:We are seeking an experienced Receptionist to join our team at Smart10 Ltd's prestigious business centre in Hoddesdon. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure a professional and welcoming environment for clients and visitors.Key Responsibilities:Manage Front...


  • Hoddesdon, Hertfordshire, United Kingdom Smart10 Ltd Full time

    Receptionist Job Description:Smart10 Ltd is seeking a skilled Receptionist to join their team in Hoddesdon. The successful candidate will be responsible for providing excellent customer service, managing front office operations, and performing various administrative tasks.Main Responsibilities:Provide Exceptional Customer Service: Offer a high level of...


  • Hoddesdon, Hertfordshire, United Kingdom Smart10 Ltd Full time

    Job Title: ReceptionistSalary: £17,500 per annumLocation: HoddesdonContract: Part Time, 1 year contractHours: 9 - 3pmCompany Overview:Smart10 Ltd is seeking a highly skilled Customer Assistant to join their team at a prestigious business centre. The role involves providing exceptional reception and administrative support, ensuring a professional and...


  • Hoddesdon, Hertfordshire, United Kingdom Cw4 Full time

    Company OverviewCw4 is a social business based in southeast Hertfordshire, dedicated to providing affordable homes and services to local people.Salary and BenefitsThe successful candidate will receive a competitive salary of £28,000 per annum, plus benefits including 27 days' holiday, buy and sell holiday scheme, cross-organisational bonus scheme, and up to...

  • Bar and Waiting Staff

    6 months ago


    Hoddesdon, United Kingdom Smokeshed Hoddesdon Full time

    We are looking for enthusiastic confident new members to join our team here at Smokeshed. We are a family run business serving quality smoked meats. Job role includes: - Greet guests at the door and seat them - Serve guests to the restaurant's standards and maintain a comfortable dining environment - Inform the kitchen and waiting staff of any allergies,...

  • Office Administrator

    6 months ago


    Hoddesdon, United Kingdom PSV Transport Systems Ltd Full time

    PSV Transport Systems Ltd are a parts and service provider to the Bus and Coach industry. You will be working as part of an expanding purchasing team. On the job training will be provided and you will have the opportunity to develop as part of the team. **Main Responsibilities**: - To work closely with the Purchasing department team - Process Purchase...


  • Hoddesdon, United Kingdom PSV Transport Systems Ltd Full time

    PSV Transport Systems Ltd are a parts and service provider to the Bus and Coach industry. You will be working as part of an expanding purchasing team. On the job training will be provided and you will have the opportunity to develop as part of the team. **Main Responsibilities**: - To work closely with the Purchasing department team - Process Purchase...

  • Senior Estimator

    2 weeks ago


    Hoddesdon, United Kingdom VolkerWessels Uk Careers Full time

    VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic...


  • Hoddesdon, United Kingdom Prime Brands UK Full time

    **Location: On-Site - Hoddesdon, EN11 0BZ (Closest Station - Rye House)** **Must Be Over 18.** **Full Time - 35 Hours Per Week on Shift Pattern (Overtime can be available)** **30 Days Annual Leave (Inclusive of Bank Holidays)** **Available Shift Patterns -** **Monday-Sunday** **9am-5pm - £12/hr** **4pm - Midnight - £16/hr** **Who are we?** We are...


  • Hoddesdon, United Kingdom Prime Brands UK Full time

    **Location: On-Site - Hoddesdon, EN11 0BZ (Closest Station - Rye House)** **Must Be Over 18.** **Full Time - 35 Hours Per Week on Shift Pattern (Overtime can be available)** **30 Days Annual Leave (Inclusive of Bank Holidays)** **Available Shift Patterns -** **Monday-Sunday** **4pm - Midnight - £16/hr** **Who are we?** We are an established online...

  • Receptionist

    1 month ago


    Hoddesdon, United Kingdom CV-Library Full time

    Job Title: Receptionist Salary: £17,500 Location: Hoddesdon Contract: Part Time, 1 year contact   Hours: 9 -3pm     COMPANY PROFILE   Our client is seeking a receptionist to join their team at a prestigious business centre. The role involves providing exceptional reception and administrative support, ensuring a professional...

  • Receptionist

    4 weeks ago


    Hoddesdon, United Kingdom Smart10Ltd Full time

    Job Title: Receptionist Salary: £17,500 Location: Hoddesdon Contract: Part Time, 1 year contact   Hours: 9 -3pm     COMPANY PROFILE   Our client is seeking a receptionist to join their team at a prestigious business centre. The role involves providing exceptional reception and administrative support, ensuring a professional and welcoming environment for...

  • Admin Support

    6 months ago


    Hoddesdon, United Kingdom Residential Management Group Full time

    **Job Title: Admin Analyst / Admin Support** **Contract Type: Full Time & Permanent** **Location: Hoddesdon - Fully Sited Based** **Starting Salary: £21,328** RMG - one of the UK’s largest Residential Property Management companies - has an exciting opportunity for an Administrative Analyst / Admin support, based at our Head Office in Hoddesdon (EN11...