Front of House Administrator

2 days ago


Hoddesdon UK, Hertfordshire, United Kingdom DW Windsor Full time

Deadline for applications: Friday 4th January 2025


Job Summary

Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills, and a positive attitude are essential for success in this role.


Benefits:

  • Holiday buying scheme
  • 24 days holiday + Public holidays
  • Financial planning services
  • Health & wellbeing programme
  • Life insurance
  • Profit sharing
  • Performance bonus
  • Sick pay


Responsibilities:

  • Answer and route calls promptly using the system, ensuring calls reach the correct recipient.
  • Take accurate messages and forward them to ensure timely callbacks.
  • Greet visitors warmly, complete the visitor log, and notify the relevant internal contact.
  • Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts.
  • Dispatch outbound post using the correct format and the most efficient method (e.g., Royal Mail or alternative).
  • Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant.
  • Process emails sent to the info@ address, distributing them according to guidelines from the Customer Service Manager.
  • Handle copy quotation requests and small amendments, sending them to customers and relevant salespeople quickly.
  • Manage customer concerns and technical inquiries through Jira, ensuring all required fields are filled and customers are updated regularly.
  • Coordinate site visits for customers and external visitors, including room bookings, lunch orders, and agenda management in collaboration with Sales and Senior Management.
  • Perform additional tasks as required by the Customer Service Manager or senior management.


Qualifications/Skills Required:

  • Administrative duties including e-mail and calendar management, managing helpdesks, scheduling appointments, answering phone calls and e-mails.
  • Exceptional communication skills, and interpersonal skills (written, verbal and in person)
  • Highly organised with ability to coordinate multiple priorities in a professional and timely manner.
  • Nice to have experience working with Sales Force, Jira and Epicor.


Join us as we strive to deliver exceptional service while fostering a supportive team culture



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