IT Manager

1 week ago

Hemel Hempstead UK, Hertfordshire, United Kingdom Optoma Full time

About Optoma

A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.


The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.


We bring people together through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers’ dreams possible.


As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.


About the role

This is a very exciting time to join us following the creation of Optoma Holding based in the UK to bring together our global regions, as we improve our infrastructure, systems, and processes. With such exciting change, and with Optoma Europe playing a pivotal role in the transformation we are looking for an experienced IT Manager with NetSuite expertise to drive our application strategy and lead our digital transformation.


In this role, you will develop and implement a strategic roadmap for our application portfolio, ensuring alignment with business goals and technology trends. You will be responsible for managing the complete application lifecycle, from design and development to deployment and ongoing support, with a focus on modernisation, consolidation, and optimisation. Your NetSuite experience will be essential in leading the application team, setting standards, and ensuring application performance meets user expectations.


You will manage a team of developers, testers, and analysts, fostering their growth and guiding them to success. Collaboration with third-party vendors is key as you will oversee vendor relationships, contracts, and SLAs to ensure timely and effective application support and integration.


Project oversight is crucial as you will coordinate resources, manage risks, and keep projects on track and within budget. You will also enforce best practices, industry standards, and compliance (e.g., ITIL, COBIT), while advocating for solutions that drive business value, improve efficiency, and enhance customer experience.


If you are successful you will establish robust processes for managing updates, patches, and migrations with minimal operational disruption, ensuring the stability and performance of our applications.


Key Responsibilities

  • Oversee application management and future functional development.
  • Ensure User Acceptance Testing and end-user training are completed for all application updates.
  • Advise on the operating model, with recommendations for ongoing improvements as needed.
  • Lead and develop application capabilities across the business, setting a baseline organisational design for each functional area to own and develop its platform capabilities.
  • Recommend system upgrades and new software installations to enhance efficiency.
  • Collaborate with Technology and Information Security teams to ensure IT strategy alignment, architecture consistency, and secure application introductions.
  • Identify and manage risks and issues in the application landscape, escalating when necessary.

About You


Key Skills & Experience:

Essential:

  • Experience as an Application Manager or similar role, with NetSuite ERP and Boomi experience.
  • Extensive experience with NetSuite, including hands-on management, customisation, and optimisation to align with business processes and drive operational efficiency.
  • Proven experience in managing software implementation projects, including data migration, testing, and large-scale systems using methodologies such as Prince II or Agile.
  • Strong managerial and leadership skills with a proven ability to guide, motivate, and collaborate with team members effectively, aligning efforts with company strategy and managing performance to achieve results.
  • Experience of testing software, reviewing code created by other team members and actively contributing to the continuous improvement ethos within the team.
  • Implementing new standard practices and identifying where improvements are to be made.
  • An ability to motivate, collaborate with, and lead others with a successful track record in providing direction and managing performance of staff.
  • Proven experience in identifying and implementing process improvements for measurable business impact, with analytical problem-solving skills.
  • Excellent organizational, project, and time management abilities.
  • Technical expertise in managing core business applications, ensuring they remain secure, stable, and aligned with business needs, and capable of driving strategic direction based on industry best practices.


Desirable:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Integration, customization, and support experience.
  • Understanding of JavaScript, structured query language (PL/SQL), and relational database design.
  • Experience working with Agile development frameworks.
  • Front-end development experience using JavaScript frameworks such as Angular and React.
  • Preferred Certifications: NetSuite Suite Cloud Developer II, Administrator.
  • RESTLet, and Workflow.
  • Preferred experience with Zendesk and Sererra.


We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs

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