Strategic Service Delivery Manager for Multi-Site Operations

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa IT Recruitment Full time

Established in Hemel Hempstead, Hertfordshire, Connexa IT Recruitment has been instrumental in driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors for over 20 years.

Job Overview

A leading global technology company seeks a seasoned Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals.

Key Responsibilities

  1. Lead and manage service delivery teams across locations, including service desk operations.
  2. Develop and enforce standardised procedures for consistent service delivery.
  3. Regularly monitor and analyse performance metrics to identify areas for improvement.
  4. Maintain accurate documentation of service processes and procedures.
  5. Build strong customer relationships, ensuring a high level of satisfaction.
  6. Provide training opportunities for team members to support their professional growth.

Essential Skills and Qualifications

  1. Minimum 5 years of experience in service delivery management or similar roles.
  2. Strong leadership, communication, and team management skills.
  3. Proficient in support software, with expertise in SLA management and performance analysis.
  4. Analytical abilities for interpreting performance data and conducting root cause analysis.
  5. ITIL Certification
  6. Familiarity with POS/EPOS systems and experience in QSR/Retail solutions.

We are offering an estimated salary of £60,000 - £80,000 per annum, depending on experience, along with a competitive benefits package and opportunities for career growth.


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