Service Excellence Lead

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa Technology Limited Full time

**Job Summary:**

We are looking for a highly motivated Service Excellence Lead to join our team in Hemel Hempstead. As a key member of our service delivery team, you will be responsible for overseeing efficient service delivery across multiple locations.

The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement.

**Key Responsibilities:**

  • Lead and manage service delivery teams across locations, including service desk operations.
  • Develop and enforce standardised procedures for consistent service delivery.
  • Regularly monitor and analyse performance metrics to identify areas for improvement.

**Requirements:**

  • Minimum 5 years of experience in service delivery management or similar roles.
  • Proven track record managing service desks across multiple sites.
  • Strong leadership, communication, and team management skills.

**Benefits:**

  • A competitive salary package.
  • Ongoing training and development opportunities.

**Estimated Salary:** £50,000 - £60,000 per annum.



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