Operational Excellence Lead

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time
About the Role

We are looking for a highly skilled Operational Excellence Lead to join our team. The successful candidate will be responsible for managing our operational services, ensuring they meet the highest standards of quality and customer satisfaction.

Key Accountabilities
  • Oversee the delivery of operational services, including software services, Cloud infrastructure, and applications.
  • Ensure compliance with OLAs, SLAs, and KPIs.
  • Collaborate with internal teams to identify areas for improvement and implement changes.
Skills and Qualifications
  • Demonstrated experience in service management, preferably with ITIL certification.
  • Strong knowledge of Cloud infrastructure and application management.
  • Excellent communication and leadership skills.

Estimated Salary: £70,000 - £90,000 per annum, depending on experience.

This is a full-time position based in the UK. Candidates must have a pre-existing right to work and travel within the country.



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