Team Lead for Operations
4 weeks ago
Austin Fraser is seeking a highly motivated and experienced Service Delivery Manager to lead our operations team in Hemel Hempstead. As a key member of our team, you'll be responsible for driving business growth through exceptional service delivery and developing long-term relationships with clients.
This is a fantastic opportunity to grow your career as a leader in service delivery, with an estimated salary of £50,000 - £70,000 per annum. You'll have the chance to work closely with our clients to understand their needs and deliver tailored solutions that meet their expectations.
Responsibilities:
- Lead a team of professionals to provide exceptional service delivery and achieve operational excellence.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Maintain accurate records and reports to track performance and progress.
Desirable Skills:
- ITIL Certification or equivalent experience in service delivery management.
- Familiarity with POS/EPOS systems or other retail technologies.
- Ability to work independently and as part of a team to achieve shared goals.
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