Manager of Service Excellence

1 day ago


Hemel Hempstead, Hertfordshire, United Kingdom Austin Fraser Full time

We're looking for a results-driven Service Delivery Manager to join our team at Austin Fraser. In this critical role, you'll be responsible for overseeing the day-to-day activities of our operations team and driving business growth through exceptional service delivery.

This is a fantastic opportunity to develop your career as a leader in service delivery, with an estimated salary of £45,000 - £65,000 per annum. You'll have the chance to work closely with our clients to understand their needs and deliver tailored solutions that meet their expectations.

Responsibilities:

  • Manage a team of professionals to provide exceptional service delivery and achieve operational excellence.
  • Develop and implement processes to improve efficiency, productivity, and customer satisfaction.
  • Monitor and report on key performance indicators to inform business decisions.
  • Maintain strong relationships with clients and stakeholders to build trust and confidence.

Essential Skills:

  • Proven experience in service delivery management, preferably with QSR/Retail solutions or Self-Service Kiosks experience.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Analytical mindset, with the ability to collect and analyse data to inform strategic decisions.


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