Reception and Administration Assistant
4 days ago
We are seeking an experienced Receptionist to join our team at Smart10 Ltd's prestigious business centre in Hoddesdon. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure a professional and welcoming environment for clients and visitors.
Key Responsibilities:
- Manage Front Office: Ensure the efficient operation of the front office, maintaining high standards of service and adhering to business policies.
- Maintain Records: Manage records of inventories, car park badges, fobs, meeting room usage, and keys, ensuring accuracy and completeness.
- Support Administrative Tasks: Assist the Business Centre Manager with administrative duties, including maintaining office supplies and handling client move-ins and move-outs.
- Oversee Finance Administration: Ensure timely completion of end-of-month billing and debt control, adhering to business procedures and policies.
- Maintain Facilities: Ensure the reception area and meeting rooms are clean and well-maintained, greeting visitors and managing switchboard calls.
- Provide Excellent Customer Service: Respond to client inquiries, manage complaints professionally, and adhere to business standards and procedures.
- Ensure Health & Safety Compliance: Assist with evacuation drills and manage on-site incidents, maintaining a professional demeanour in crisis situations.
- Develop Strong Communication Skills: Demonstrate clear and professional communication skills, with a good command of English.
- Work Effectively as a Team Player: Collaborate with colleagues to achieve high-quality results, demonstrating reliability, punctuality, and attention to detail.
- Show Flexibility: Be flexible to work outside core hours, ensuring work standards are consistently met.
- Demonstrate Computer Literacy: Possess basic computer skills, including proficiency in Word, Excel, and Outlook, with the ability to learn new software quickly.
Benefits:
- 20 days annual leave plus bank holiday
- Free parking on site
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