Housing Compliance Specialist

1 month ago


Hoddesdon, Hertfordshire, United Kingdom Cw4 Full time

Company Overview


Cw4 is a social business based in southeast Hertfordshire, dedicated to providing affordable homes and services to local people.



Salary and Benefits


The successful candidate will receive a competitive salary of £28,000 per annum, plus benefits including 27 days' holiday, buy and sell holiday scheme, cross-organisational bonus scheme, and up to 12% pension contribution.



Job Description


We are seeking a Compliance and New Homes Advisor to provide administrative support to our Compliance Team and Net-Zero Carbon programme. As a key member of the team, you will be responsible for delivering a high-quality customer service via phone, email, LiveChat, and app, resolving queries at the first point of contact, and processing complaints.



Key Responsibilities:



  • Provide excellent customer service, taking ownership and resolving queries for customers at the first point of contact;
  • Process complaints and respond to customer inquiries;
  • Raise purchase orders and perform other administrative tasks as required.


Required Skills and Qualifications


To be successful in this role, you will need:



  • Experience working in a customer-facing role;
  • The ability to communicate effectively on the phone, in writing, and in person;
  • Good IT skills, including Microsoft Office and databases.


Benefits


In addition to a competitive salary, we offer a range of benefits, including:



  • 27 days' holiday per year (pro rata for part-time colleagues);
  • Buy and sell holiday scheme;
  • Cross-organisational bonus scheme;
  • Up to 12% pension contribution;
  • Life assurance cover;
  • Funded health cash plan or subsidised private medical insurance;
  • Discount vouchers;
  • Enhanced family leave;
  • Car loans, cycle to work, and electric car lease scheme.


About Us


We are a Disability Confident employer, committed to equal opportunities and diversity. If you're looking for a rewarding role with a socially responsible organisation, please apply now.



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