Housing Compliance Specialist
1 month ago
Company Overview
Cw4 is a social business based in southeast Hertfordshire, dedicated to providing affordable homes and services to local people.
Salary and Benefits
The successful candidate will receive a competitive salary of £28,000 per annum, plus benefits including 27 days' holiday, buy and sell holiday scheme, cross-organisational bonus scheme, and up to 12% pension contribution.
Job Description
We are seeking a Compliance and New Homes Advisor to provide administrative support to our Compliance Team and Net-Zero Carbon programme. As a key member of the team, you will be responsible for delivering a high-quality customer service via phone, email, LiveChat, and app, resolving queries at the first point of contact, and processing complaints.
Key Responsibilities:
- Provide excellent customer service, taking ownership and resolving queries for customers at the first point of contact;
- Process complaints and respond to customer inquiries;
- Raise purchase orders and perform other administrative tasks as required.
Required Skills and Qualifications
To be successful in this role, you will need:
- Experience working in a customer-facing role;
- The ability to communicate effectively on the phone, in writing, and in person;
- Good IT skills, including Microsoft Office and databases.
Benefits
In addition to a competitive salary, we offer a range of benefits, including:
- 27 days' holiday per year (pro rata for part-time colleagues);
- Buy and sell holiday scheme;
- Cross-organisational bonus scheme;
- Up to 12% pension contribution;
- Life assurance cover;
- Funded health cash plan or subsidised private medical insurance;
- Discount vouchers;
- Enhanced family leave;
- Car loans, cycle to work, and electric car lease scheme.
About Us
We are a Disability Confident employer, committed to equal opportunities and diversity. If you're looking for a rewarding role with a socially responsible organisation, please apply now.
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