Senior e-Rostering Administrator

3 months ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

We have an opportunity for an e-Rostering Senior Administrator with previous experience of working in an e-Rostering administrative capacity dealing with a wide range of people and tasks.

Main duties of the job

The e-Rostering Senior Administrator will work as a member of the e-Rostering Team in responding to system user queries as first and second line support, aligning ESR and e-Rostering data, resolving system access and producing system reports.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The post holder will be required to assist with the delivery of training on the effective use of e-Rostering software to support the safe and effective delivery of services.

To supervise the work of the e-Rostering Administrator, ensuring that all work is managed efficiently and meets deadlines.

You will be able to work on your own initiative in a fast paced and sometimes stressful environment and have excellent written and verbal communication skills. You must also be a strong team player. 

Some experience of using an e-Rostering system, setting up records and maintenance tasks is essential.

You will need to have experience of dealing with difficult situations both face to face and over the telephone with positive outcomes.

You may be expected to travel across sites as necessary.

All candidates must be proficient to perform the duties of the post with any aids and adaptations necessary.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria

Educated to ‘A’ Level or Diploma level, or equivalent knowledge, skills, and experience

Experience

Essential criteria

Experience in working with an e-Rostering system Experience of dealing with difficult situations both face to face and over the telephone with positive outcomes Experience of delivering training and presentations to groups of staff and on 1-1 basis Experience of database administration Previous experience of NHS or other organisation’s information systems Previous experience or working in an administrative capacity dealing with a wide range of people and tasks. Experience of complex problem solving and supporting others to develop this skill. Experience of working to strict deadlines Experience of generating and analysing reports and documents which contain complex data

Desirable criteria

Experience of planning and designing training sessions Demonstrable experience of change management associated with new data and information workflows and the development and update of system KPIs Experience of deploying a software system to accurately meet business needs Previous experience of working with IT systems e.g. ESR and RA UIM systems Demonstrate an understanding of NHS HR procedures Sound understanding of the complexities of an acute teaching hospital

Knowledge

Essential criteria

Excellent knowledge of Microsoft Office products including Excel and ability to produce and deliver management information Basic understanding of rostering

Desirable criteria

Detailed understanding of Nurse Rostering, Junior Doctor Rotas, or Consultant Scheduling Excellent understanding of working regulations and guidelines e.g. EWTD, New Deal or the Consultant Contract Knowledge of Trust

Skills

Essential criteria

Strong presentation skills being able to address small groups Ability to work effectively as part of a team dealing with people and situations sensitively and appropriately, remaining calm and polite at all times Ability to communicate with all levels of the organisation and with differing staff groups, providing support and guidance in a positive way Excellent customer service skills and an understanding of how these contribute to effective and efficient practices. Ability to challenge and to persuade others to change their working practices to take best advantage of the rostering system Excellent planning and organisational skills while responding to tight deadlines Ability to manage own workload with minimum supervision and use own initiative Ability to interpret and explain complex issues in a logical and practical manner Ability to work confidentially and apply skills of tact and diplomacy when dealing with sensitive issues. High attention to detail and accurate and timely data input Ability to handle conflict where parties disagree with requirements and process changes Ability to build on others suggestions and ideas and can suggest new ways to improve their own work Ability to work in a busy office in a team orientated environment

Desirable criteria

Ability to produce appropriate training and learning materials including PowerPoint Ability to tailor and deliver training to meet specific needs to the target audience on a group and 1-1 basis Use of Microsoft Visio

Other

Essential criteria

A flexible approach and willing to work to cover operational needs when necessary Awareness of the principles of equality and diversity Team player able to contribute effectively to team and personal development. Self-motivating and act on own initiative, able to work independently Effective in managing own time Ability to demonstrate a proactive approach to programmes to improve work procedures and own personal development Professional approach and have a positive, assertive, and supportive attitude Ability to learn IT systems quickly Excellent written and verbal communication skills Excellent interpersonal skills Can effectively deal with interruptions from staff during this time. Able to work flexible hours as the workload requires, including unsociable hours Ability to travel across all Trust sites on an occasional basis and to external meetings Sufficient to perform the duties of the post with any aids and adaptations

Desirable criteria

Excellent negotiating skills

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