Rostering Administration Support Officer

4 months ago

London, United Kingdom Greater Anglia Full time

£35,141

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an exciting opportunity to join our Customer Service South Team as a Rostering Administration Support Clerk. The role is open to being based between London Liverpool Street, Shenfield, and home based.

**The Role**

The key focus of this role is to provide administrative support to the rosters team and the Senior Support Managers within the area of responsibility, to assist with the issue and distribution of orders/equipment, sorting and organising logistics, and to ensure all rosters are compliant with Terms and Conditions and Guidelines on excessive hours and fatigue management.

Working alongside two existing Rostering Administration Colleagues, this role will join an experienced team to support and enhance the rostering and admin operation across the South route.

**Key accountabilities**
- Production and posting of rosters within stipulated timescales
- Prompt and efficient alterations to rosters necessitated by sickness, leave etc.
- Clear all exceptions in rostering system every week, to ensure that by an agreed time, the previous week’s exceptions have been completely cleared
- Maintain accurate records and produce weekly reports on number, type of exceptions cleared etc
- Note taking at Disciplinary and other Hearings and meetings
- Assist with issue and distribution of orders/equipment
- Provide roster support coverage during periods of annual leave, plus supporting with general rostering tasks during day to day operation of the route.
- Support a variety of tasks such as eBis ordering, reporting compiling, administration of company vehicle processes and urgent medical bookings, etc
- Support the Local Management Teams, Head of Customer Service South, and Senior Support Manager with general administration duties.

**What we are looking for**

Have experience in an administrative role
- Have the ability to use Word, Excel, PowerPoint skills
- Demonstrate organisational skills and ability to prioritise and manage time effectively, in order to meet demanding deadlines
- Have note taking experience
- Have high standards of personal presentation and professionalism
- Have the ability to communicate effectively verbally and in writing
- Demonstrate a proactive approach to problem solving
- Have valid driving license
- Experience with rostering large teams of colleagues on computer-based programs (desirable)
- Experience in an administration role would be preferred
- Be familiar with basic GDPR regulations and working would be preferred

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

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