ITS Reverse Logistics Administrator

6 months ago

Northampton, United Kingdom Ricoh Full time

What you will be doing

To provide full administration support to the reverse logistics function, ensuring all required product is collected / recovered from the field to be processed in a timely, cost effective and environmentally friendly manner whilst meeting customer requirements.

To administer the recovery of customer owned stock and spare parts to ensure timely collection from the end user or engineer Handling product returns efficiently, including managing customer returns, processing returned items and ensuring appropriate disposition (restocking, refurbishing, recycling or disposal) Tracking and managing inventory levels of field service engineers, optimising inventory turnover and minimising the costs associated with excess inventory Providing responsive and effective customer service for return related enquires, issues and concerns aiming to enhance customer satisfaction Analysing return patterns and other relevant data to identify opportunities for process improvements, cost reductions and customer/stake holder experience enhancements To control the system receipt for customer owned stock and spare parts to ensure system and cost reporting accuracy Processing return requests from engineers to ensure the timely return of customer owned stock Updating Inventory records to reflect returned goods. Manage engineer inventory levels of returned or excess products and reconciling inventory discrepancies To process and resolve all ITS reverse logistics queries in a timely manner to ensure an efficient service is being delivered Responsible for supporting the creation of an engaged workforce within the Supply Chain Operations teams through coaching and developing the Management team to promote a positive work culture to meet the current and future needs of the business. To support a culture of continuous improvement through innovation and commercial awareness to enhance the customer experience and financial performances.

You will ideally have

Experience of end to end processes in a supply chain environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently Good analytical skills PC literate - Word, Excel and Outlook Ability to collate data and report findings in required format Ability to prioritise work effectively and meet deadlines. Good verbal and written communication skills.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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