Reverse Logistics Manager
2 weeks ago
About the Role
\We are seeking a highly motivated and experienced Reverse Logistics Manager to join our team at Ricoh. In this role, you will be responsible for managing the reverse logistics function, ensuring that all required product is collected and processed in a timely and cost-effective manner.
\The ideal candidate will have experience of working in a supply chain environment and excellent customer service skills. They will also have conflict resolution skills, ability to make decisions independently, good analytical skills, and PC literacy.
\Key Responsibilities
\- \
- To administer the recovery of customer-owned stock and spare parts to ensure timely collection from the end user or engineer\
- Handling product returns efficiently, including managing customer returns, processing returned items, and ensuring appropriate disposition (restocking, refurbishing, recycling, or disposal)\
- Tracking and managing inventory levels of field service engineers, optimizing inventory turnover, and minimizing the costs associated with excess inventory\
- Providing responsive and effective customer service for return-related inquiries, issues, and concerns aiming to enhance customer satisfaction\
- Analyzing return patterns and other relevant data to identify opportunities for process improvements, cost reductions, and customer/stakeholder experience enhancements\
- To control the system receipt for customer-owned stock and spare parts to ensure system and cost reporting accuracy\
- Processing return requests from engineers to ensure the timely return of customer-owned stock\
- Updating Inventory records to reflect returned goods. Manage engineer inventory levels of returned or excess products and reconciling inventory discrepancies\
- To process and resolve all ITS reverse logistics queries in a timely manner to ensure an efficient service is being delivered\
- Responsible for supporting the creation of an engaged workforce within the Supply Chain Operations teams through coaching and developing the Management team to promote a positive work culture to meet the current and future needs of the business\
- To support a culture of continuous improvement through innovation and commercial awareness to enhance the customer experience and financial performances\
Requirements
\- \
- Experience of end-to-end processes in a supply chain environment\
- Excellent customer service skills\
- Conflict resolution skills\
- Ability to make decisions independently\
- Good analytical skills\
- PC literate - Word, Excel, and Outlook\
- Ability to collate data and report findings in required format\
- Ability to prioritize work effectively and meet deadlines\
- Good verbal and written communication skills\
What We Offer
\We offer a competitive salary (£40,000 per annum), solid basic pay, strong bonus potential, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more. You will also have the opportunity to join a global company and develop your skills and expertise.
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