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Ambulance Care Liaison Supervisor

1 month ago

Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

Job summary

We currently have 2 part time Liaison Supervisor positions based at Singleton Hospital, Swansea. 1 x 15 hrs and 1 x hrs per week

The Non-Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres.

The role involves working independently to provide an initial point of contact for all patients attending routine hospital appointments, processing enquires from patients, hospital wards and departments for all issues associated with Non-emergency Ambulance transport and working closely with the day control and planning functions to ensure the smooth flow of patients.

The post holder is also required to provide supervision of NEPTS operational staff whilst at the hospital, to ensure effective utilization of all resources, co-coordinating with hospital staff to assist with the effective discharge of patients, checking systems to see if transport has been booked.

Main duties of the job

The successful applicants will need to demonstrate they have excellent keyboard and IT skills, worked as part of a team and possess excellent communication and interpersonal skills, be educated to a good educational standard, have the ability to work unsupervised and have experience in working in a customer focused environment.

A good knowledge of the geographical areas of Central and West Wales area would be advantageous and a command of the Welsh Language is desirable, but not essential.

The post will offer an opportunity to work within a busy and challenging environment, co-ordinating and problem solving on a daily basis. The department currently operates on a Monday - Friday basis from 0830 - 1630 hrs.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

No specific educational qualifications are required, but applicants should preferably have or be studying for a supervisory qualification NEBSM, ILM 3 or have equivalent experience.

Knowledge

Desirable

Sound knowledge of NEPTS operations and responsibilities in the NHS or similar organisation General knowledge of the structure, organization and general policy of the NHS in Wales Awareness of the organisation and functions of the Welsh Ambulance Services NHS Trust Awareness of the contracts relating to the individuals appointed Hospital Trust

Abilities and Skills

Essential

Efficient administrative and organisational skills Supervisory and/or administrative experience, preferably in a health care setting

Desirable

Common sense approach to problem solving and service improvements Good interpersonal, team building and team working skills Able to work with minimum supervision, self motivated and able to motivate others, Computer literate, preferably with use of electronic NEPTS management and information systems, including all Microsoft Office applications

Experience

Essential

Supervisory and/or administrative experience, preferably in a health care setting

Desirable

Experience of providing patient/client services in a busy NHS environment Successful liaison with various internal and external contacts.