Patient Care Coordinator
2 months ago
We are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales service. As a Call Handler, you will be responsible for answering calls from the public and providing high-quality patient care.
Main Responsibilities- Answering calls from the public and responding to their queries in a calm and assertive manner
- Providing accurate and timely information to patients, while also making considered decisions and responding quickly and confidently
- Working as part of a team to deliver excellent patient care and meet the Trust's standards
- Entering patient information accurately and efficiently onto a computer system
- Excellent communication and interpersonal skills
- Ability to remain calm and assertive in challenging situations
- Strong computer and keyboard skills
- Ability to work flexibly, including evenings, weekends, and bank holidays
- Desirable: ability to speak Welsh
We offer a comprehensive training program, paid on a full-time basis, to ensure our Call Handlers have the skills and knowledge required to excel in this role. We also offer a competitive salary and benefits package, as well as opportunities for career development and growth within the Trust.
About Our OrganisationThe Welsh Ambulance Services NHS Trust is a leading healthcare provider in Wales, delivering high-quality patient care across the country. Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care, 24 hours a day, 365 days a year.
We are committed to creating an inclusive and diverse work environment, where everyone has the opportunity to thrive. We welcome applications from under-represented groups, including those from BME communities and disability groups.
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