Patient Transport Operations Supervisor

3 weeks ago

Swansea, City and County of Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

Position Overview

We are seeking to fill two part-time Supervisor roles within our Patient Transport Operations, with flexible hours available.

The Non-Emergency Patient Transport Service (NEPTS) plays a crucial role in facilitating non-urgent and pre-arranged transportation for patients traveling to and from medical facilities for scheduled appointments.

This position requires independent work to serve as the primary contact for patients attending routine medical visits, addressing inquiries from patients, healthcare teams, and departments regarding all matters related to non-emergency transport. The role also involves close collaboration with scheduling and planning teams to ensure efficient patient flow.

The Supervisor will oversee NEPTS operational staff while at the medical facility, ensuring optimal resource utilization, coordinating with healthcare personnel to support effective patient discharges, and verifying transport arrangements.

Key Responsibilities

The ideal candidates will demonstrate strong computer and IT proficiency, experience in teamwork, and possess exceptional communication and interpersonal skills. A solid educational background is preferred, along with the ability to work independently and experience in a customer-oriented environment.

Familiarity with the geographical regions of Central and West Wales is beneficial, and proficiency in the Welsh language is a plus, though not mandatory.

This role offers the chance to thrive in a dynamic and demanding environment, where daily coordination and problem-solving are essential. The department operates on a standard weekday schedule.

Welsh language skills are desirable for this position; applications from both Welsh and English speakers are encouraged.

About Our Organization

#RemarkablePeople

Our team consists of over 4,000 dedicated individuals who contribute to delivering exceptional patient care across Wales, 24/7. Whether in direct patient care or support services, your role is vital in providing high-quality care whenever it is needed.

The Trust values a workforce that reflects the diversity of the communities we serve and is committed to fostering an environment where diversity is celebrated and inclusivity is prioritized. We actively encourage applications from underrepresented groups, including those from BME communities and individuals with disabilities.

Careers within the Welsh Ambulance Services NHS Trust are diverse and offer various opportunities across the service. Regardless of your background or skills, you are likely to find a fulfilling and rewarding career with us.

All candidates are welcome to submit applications in Welsh, and those submitted in Welsh will be treated equally to those in English.

We encourage early applications, as we may close the vacancy if a high volume of applications is received.

Job Responsibilities

For a comprehensive Job Description and Person Specification, please refer to the supporting documents or click 'Apply now' to view in Trac.

Qualifications

Essential

  • No specific educational qualifications are mandated, but candidates should ideally possess or be pursuing a supervisory qualification such as NEBSM, ILM 3, or have equivalent experience.

Knowledge

Desirable

  • Sound understanding of NEPTS operations and responsibilities within the NHS or a similar organization.
  • General awareness of the structure, organization, and policies of the NHS in Wales.
  • Familiarity with the functions of the Welsh Ambulance Services NHS Trust.
  • Understanding of the contracts related to the appointed Hospital Trust.

Skills and Abilities

Essential

  • Strong administrative and organizational capabilities.
  • Supervisory and/or administrative experience, preferably in a healthcare context.

Desirable

  • Practical problem-solving skills and a proactive approach to service improvements.
  • Excellent interpersonal, team-building, and collaborative skills.
  • Able to work independently, self-motivated, and capable of motivating others.
  • Proficient in computer use, particularly with electronic NEPTS management systems and Microsoft Office applications.

Experience

Essential

  • Supervisory and/or administrative experience, ideally in a healthcare setting.

Desirable

  • Experience in delivering patient/client services in a busy NHS environment.
  • Successful collaboration with various internal and external stakeholders.

  • Flexible Transport Operator

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Gregory Distribution Full time

    Position OverviewClass 1 Flexible Walking Floor Transport OperatorLocation: SwanseaDo you possess a Class 1 UK (CE) Licence? Are you seeking opportunities on a flexible schedule?If your answer is YES, we are eager to connect with you!The role of Class 1 Transport Operator entails:Safely transporting and delivering client products across various locations in...

  • Transport Team Operators

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom C2 Recruitment Full time £28,704

    Position: Retail Transport Operator Compensation: £28,704 plus performance bonus C2 Recruitment is seeking dedicated Retail Transport Operators to join our dynamic team. A company vehicle will be provided, and candidates must possess a valid Driving License. We are a prominent provider of retail inventory management, merchandising, and supply chain...

  • Transportation Operations Manager

    6 days ago

    Swansea, City and County of Swansea, United Kingdom C9 Group Ltd TA C9 Recruitment Full time

    We are seeking a reliable and experienced PCV bus driver to join our team at C9 Group Ltd T/A C9 Recruitment. As a key member of our logistics team, you will be responsible for safely operating a passenger bus along designated routes.Key Responsibilities:Transportation Operations: Safely operate a passenger bus along designated routes, ensuring the safety...

  • Public Transport Operator

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Adventure Travel Full time

    Become a valued member of our Adventure Travel team as a Public Transport OperatorWe are seeking skilled and licensed transport operators to enhance our services. Our operations span a variety of scenic routes, providing an opportunity to explore diverse landscapes.What we provide:Job Stability - As part of a reputable international travel...

  • Retail Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom hireful Full time £26,000

    Join Our Team as a Retail Operations SupervisorAre you an experienced Retail or Store Manager with a strong sales background? Do you have expertise in the DIY or Trade sectors? Our client, a prominent provider of assembly and fastening solutions, is dedicated to exceptional customer service and fostering employee growth.As the Retail Operations Supervisor,...

  • Operational Excellence Lead

    4 days ago

    Swansea, City and County of Swansea, United Kingdom Department for Transport Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at the Department for Transport. As a Business Analyst, you will play a critical role in shaping the future of our digital delivery portfolio.Key ResponsibilitiesAnalyse and understand business problems or opportunities, identifying areas for improvement and exploring feasible...

  • Operational Excellence Lead

    6 days ago

    Swansea, City and County of Swansea, United Kingdom Department for Transport Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at the Department for Transport. As a Business Analyst, you will play a critical role in shaping the future of our digital delivery portfolio.Key ResponsibilitiesAnalyse and understand business problems or opportunities, identifying areas for improvement and exploring feasible...

  • Patient Services Coordinator

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job Overview The successful candidate will deliver administrative and reception services to support the efficient operation of the Paediatric Service. This role requires flexibility to work across various departments, providing essential support such as managing clinic modifications, accurately documenting patient pathways, and retrieving, preparing, and...

  • Facilities Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Compass Group UK & Ireland Full time

    Position OverviewWe are seeking a committed Senior Supervisor to oversee the efficient operation of our cleaning services within the Defence sector. This role is a full-time position, requiring a commitment of 37.5 hours per week.Key ResponsibilitiesAs a Senior Supervisor, you will leverage your expertise to uphold exceptional standards of service quality....

  • Patient Pathway Coordinator

    4 days ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Patient Pathway Coordinator. This is an exciting opportunity to support the Patient Pathway Performance manager in the delivery of Referral To Treatment targets and Service and Financial Framework targets.Key ResponsibilitiesLiaise with staff groups across the...

  • Patient Pathway Coordinator

    5 days ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Patient Pathway Coordinator. This is an exciting opportunity to support the Patient Pathway Performance manager in the delivery of Referral To Treatment targets and Service and Financial Framework targets.Key ResponsibilitiesLiaise with staff groups across the...

  • Facilities Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Compass Group UK & Ireland Full time

    Position OverviewWe are seeking a committed Senior Supervisor to oversee the efficient operation of our services in the Defence sector on a full-time basis, with a contract of 37.5 hours per week.Key ResponsibilitiesAs a Senior Supervisor, you will leverage your expertise to uphold exceptional standards of service quality. In return, you will have...

  • Patient Care Assistant

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Position Overview As a Patient Care Assistant, your primary role will be to enhance the well-being and overall experience of patients within the healthcare facility. Collaborating closely with fellow healthcare professionals, you will be expected to provide exceptional service to patients, visitors, and staff alike. Your responsibilities will include...

  • Facilities Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Compass Group UK & Ireland Full time

    Position OverviewWe are seeking a committed Senior Supervisor to oversee the efficient management of operations within the Defence sector on a full-time basis, contracted for 37.5 hours weekly.Key ResponsibilitiesAs a Senior Supervisor, you will leverage your expertise to uphold exceptional standards of quality work. In return, you will have opportunities...

  • Culinary Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Stonegate Group Full time

    Location- Eli Jenkins Are you an experienced Culinary Operations Supervisor seeking a new opportunity, or a skilled Kitchen Associate ready to advance your career? Key Qualifications: Proven ability to support, guide, and mentor your culinary team Extensive knowledge of food preparation and culinary techniques Current understanding of COSHH, Food...

  • Venue Operations Supervisor

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom ATG ENTERTAINMENT Full time £35,000

    Venue Operations SupervisorAbout ATG EntertainmentATG Entertainment is a leader in the live performance sector, dedicated to transforming creative visions into remarkable experiences for audiences. Our extensive expertise empowers producers and artists to craft unforgettable shows, all while ensuring exceptional service in our renowned venues.About Swansea...

  • Site Supervisor

    2 months ago

    Swansea, City and County of Swansea, United Kingdom Green Recruitment Company Full time

    ​Site Supervisor (Substations) – Leading Role in SwanseaTGRC is excited to offer a unique opportunity for a dedicated Site Supervisor to oversee substations projects in Swansea. This 12-month contract with a day rate of £375 is perfect for professionals with a strong background in transmission and distribution who are eager to drive significant...

  • Cloud Solutions Engineer

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Department for Transport Full time

    Job OverviewAt the Department for Transport, we understand the unique challenges faced by individuals with protected characteristics in the job market and career advancement. We are dedicated to fostering an inclusive workplace that promotes equal opportunities. Our goal is to cultivate a diverse workforce and we actively encourage applications from...

  • Lead Pharmacy Technician for Patient Care Services

    3 weeks ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Position Overview This role is a fixed-term opportunity for a dedicated professional in the field of pharmacy. Are you an experienced Pharmacy Technician eager to take on a new challenge? If you thrive in a dynamic and evolving environment, we invite you to consider joining our team at Swansea Bay University Health Board as a Lead Pharmacy...

  • Operational Excellence Lead

    4 days ago

    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job OverviewAn exciting opportunity has arisen for a highly skilled and experienced individual to lead and manage the operational management of Hospital Operations within Swansea Bay University Health Board.The successful candidate will be responsible for providing strategic leadership and direction to the Hospital Operations team, ensuring the delivery of...