Venue Operations Supervisor
3 weeks ago
Venue Operations Supervisor
About ATG Entertainment
ATG Entertainment is a leader in the live performance sector, dedicated to transforming creative visions into remarkable experiences for audiences. Our extensive expertise empowers producers and artists to craft unforgettable shows, all while ensuring exceptional service in our renowned venues.
About Swansea Arena
Located in the vibrant Copr Bay development, Swansea Arena is a state-of-the-art, 3,500 capacity indoor venue that has quickly become a hub for live music, comedy, and theatrical performances. The arena is also versatile enough to host e-sports, conferences, and various events.
Role Overview
Are you passionate about the dynamic world of live entertainment? This position offers a unique opportunity to join the Swansea Arena team and play a pivotal role in delivering outstanding performances and events.
Key Responsibilities
- Collaborate with the venue team to ensure seamless operational execution of events, including theatrical productions, concerts, and comedy shows, while prioritizing customer satisfaction in all Front of House areas.
- Work closely with the Conference and Events team to facilitate additional venue bookings, such as corporate meetings, banquets, and exhibitions.
- Report directly to the Head of Venue Operations, overseeing the Customer Experience Manager and their team to ensure high standards of service delivery.
- Focus on the operational success of events, from initial planning with promoters and clients to managing the event on the day.
- Maintain a strong emphasis on health and safety for audiences, guests, and staff, while delivering exceptional customer service both in public areas and behind the scenes.
- Foster a positive team culture, supporting the Customer Experience Manager in developing an informed and engaged Front of House team.
- Assist the Head of Venue Operations with high-level event risk assessments, security management, and administrative tasks, including payroll and financial settlements.
Inclusivity Commitment
ATG Entertainment is proud to be a Disability Confident Committed Employer, actively working to create an inclusive environment for individuals with disabilities and long-term health conditions. We are dedicated to ensuring that all candidates feel supported and valued throughout the recruitment process.
Equal Opportunity Employer
We are committed to fostering an inclusive culture and providing equal opportunities for all individuals, both onstage and off. We hold ourselves accountable for nurturing a diverse workforce.
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