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Regional Operations Supervisor

2 months ago

Swansea, City and County of Swansea, United Kingdom Alliance Automotive Group Full time

Alliance Automotive Group se destaca como un distribuidor líder de piezas para vehículos ligeros y comerciales en el mercado independiente de repuestos en el Reino Unido, Irlanda, Francia, Alemania, Polonia, Países Bajos, España y Portugal. Nuestra misión es servir a talleres independientes, talleres de carrocería, centros automotrices, empresas de ajuste rápido y consumidores finales a través de una red de plataformas logísticas nacionales y regionales, así como redes de distribuidores locales que incluyen nuestras propias filiales y afiliados independientes. Además, Alliance Automotive Group se enorgullece de ser el hogar del equipo NAPA Racing UK en el Campeonato Británico de Turismos.

En este momento, estamos en búsqueda de un Supervisor de Operaciones Regional para supervisar nuestras sucursales en la zona asignada.

El candidato ideal deberá contar con experiencia en la industria automotriz y haber desempeñado funciones como Supervisor de Área o ser un Gerente de Sucursal de Factoría Automotriz con aspiraciones de crecimiento profesional.

Este puesto reportará directamente al Gerente Divisional.

Las responsabilidades incluirán, pero no se limitarán a:

  • Gestión diaria de las operaciones de las sucursales en su área.
  • Evaluación del rendimiento del personal y provisión de retroalimentación y capacitación según sea necesario.
  • Desarrollo de relaciones con los clientes en la zona, comunicándose con el Gerente de Ventas Regional para cumplir con los objetivos establecidos.
  • Interacción regular con los clientes, ya sea por teléfono o durante visitas a las sucursales, para asegurar su satisfacción y obtener retroalimentación valiosa.
  • Interacción constante y realización de breves sesiones de actualización diaria con todo el equipo de gestión de área.
  • Informar a los Gerentes de Sucursal y otros empleados sobre los objetivos de ventas actuales, promociones y otra información relevante.
  • Asegurar que el control de inventario y las auditorías de las sucursales se realicen de acuerdo con los cronogramas establecidos.
  • Gestión eficiente del inventario, incluyendo la recepción de mercancías, devoluciones de proveedores y clientes en todas las sucursales.
  • Monitoreo y fomento de la eficiencia en las ventas telefónicas dentro de su área.
  • Asegurar que los niveles de servicio en las entregas de piezas sean satisfactorios en todas las sucursales.
  • Resolución de problemas de clientes según sea necesario.
  • Planificación y autorización de las vacaciones del personal de acuerdo con la política de la empresa en todas las sucursales.
  • Reportar y gestionar problemas de personal (todas las cuestiones disciplinarias se manejarán a través del departamento de Recursos Humanos).
  • Cumplimiento de todos los requisitos de salud y seguridad.
  • Asegurar que todas las sucursales realicen chequeos diarios de las furgonetas y resolver defectos reportados.
  • Gestión eficiente y manejo del efectivo en todas las sucursales, cumpliendo con los procedimientos relevantes.
  • Colaboración activa con el control de crédito en relación con las deudas de los clientes (ejecución de informes de deudas vencidas).
  • Cooperación con otras áreas y departamentos en relación con las prácticas de la empresa.
  • Impulsar actividades promocionales en toda el área y alcanzar los objetivos establecidos.
  • Adherirse a altos estándares éticos y profesionales.
  • Asegurar un alto estándar de limpieza y orden en las sucursales.
  • Asegurar que todos los procedimientos de la empresa se sigan en todo momento.
  • Responsable de la gestión del equipo de ventas en su área.
  • Identificar nuevas oportunidades de negocio y desarrollar las existentes a través de una planificación de ventas bien ejecutada.
  • Organizar a su equipo para llevar a cabo investigaciones de mercado locales y monitorear y reportar información sobre la actividad de la competencia.
  • Lograr un crecimiento acorde con el presupuesto.
  • Gestionar a su equipo de Gerentes de Desarrollo de Negocios (BDM) midiendo su desempeño en función de los KPI establecidos.
  • Responsable de la entrega de promociones de ventas y material de marketing.
  • Desarrollar y mantener relaciones sólidas con los clientes.
  • Gestionar el rendimiento de su equipo de BDM.

Para tener éxito en este rol:

  • Debe ser un líder natural, automotivado y disfrutar trabajar en equipo para lograr resultados.
  • Tener conocimiento del área local y de la base de clientes (deseable pero no esencial).
  • Demostrar una capacidad comprobada para gestionar y hacer crecer a sus reportes directos.
  • Poseer una excelente conciencia comercial con la capacidad de aprovechar los datos de informes para impulsar el crecimiento y el margen.
  • Buen conocimiento práctico de Microsoft Excel.

A cambio, ofrecemos:

  • Una oportunidad para unirse a una marca global y líder en el mercado.
  • Descuentos exclusivos y reembolsos de importantes minoristas y supermercados a través de la aplicación de beneficios de AAG, incluyendo Tesco, Boots y Just Eat.
  • Oportunidades de progreso profesional y capacitación personalizada.
  • Asesoramiento gratuito sobre pensiones de nuestro proveedor de pensiones estándar.
  • Acceso gratuito a herramientas de salud, bienestar y finanzas.
  • Potencial para ganar un bono basado en el rendimiento, pagado mensualmente.
  • Descuento en piezas de automóviles.