Patient Care Specialist

2 months ago


Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full time

Are you a compassionate and dedicated individual seeking a rewarding role in healthcare?

The Welsh Ambulance Services NHS Trust is looking for skilled and empathetic individuals to join our team as Patient Care Specialists. In this vital role, you will be the first point of contact for patients seeking urgent medical assistance through our NHS 111 Wales service.

Your Responsibilities:

  • Provide prompt and compassionate support to callers experiencing a range of medical situations.
  • Actively listen to patient concerns, gather essential information, and make informed decisions based on clinical guidelines.
  • Effectively communicate with patients, providing clear instructions and guidance while maintaining a calm and reassuring demeanor.
  • Utilize computer systems to accurately record patient details and manage call logs.
  • Collaborate effectively with colleagues and other healthcare professionals to ensure seamless patient care.

Essential Skills and Qualities:

  • Excellent communication and interpersonal skills, with the ability to remain calm and composed under pressure.
  • Strong problem-solving abilities and the capacity to make sound judgments in challenging situations.
  • A genuine commitment to providing compassionate and patient-centered care.
  • Proficiency in computer systems and data entry.
  • The ability to work effectively as part of a team in a fast-paced environment.

Training and Development:

Comprehensive training will be provided to all successful candidates, equipping you with the necessary knowledge and skills to excel in this role.

Join Our Mission:

At the Welsh Ambulance Services NHS Trust, we are dedicated to delivering exceptional patient care across Wales. By joining our team, you will play a vital role in supporting our mission of providing timely and effective medical assistance to those in need.



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