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Customer Services Administrator
4 months ago
Overview
At Berry Global, Inc., we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry leading talent of 47,000 global employees across more than 295 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information on our vacancies or about joining our team, visit our website at
Customer Services Administrator required for employment in a Global based manufacturing company in Kenfig Industrial Estate near Port Talbot
Salary = £24,000 per annum (£12.30ph)
Own transport is required as site is not near any major transport links.
Working hours - Monday - Friday (am - 5pm - 37.5 hrs pw
Must have the right to work in the uk.
Qualifications
Qualifications/skills (education, experience and skills):
Proactive, self-starter who is comfortable working on own initiative. To succeed, you must be numerate, computer literate and have an attention to detail. The ability to work under pressure and to strict deadlines is essential. Enthusiastic and professional administrator who enjoys being part of a successful team with the ability to build and develop excellent customer relationships and understanding of their needs to ensure the highest levels of customer loyalty and satisfaction. Strong team working ethic, comfortable working alongside colleagues in supporting functions. Ability to interact and cooperate with all company employees. Self-motivated, reliable, dedicated, hardworking, concientious and flexible
Responsibilities
Summary (job purpose and main contribution to business):
To perform Customer Service operations, ensure all tasks are achieved to required standards and maintain a professional and reliable service in the customer facing role and to internal stakeholders
Essential Functions (main responsibilities – examples given are not exhaustive):
Complete standard tasks and set projects accurately and on-time Establish and develop a business acumen relating to the customer base and the business Maintain professionalism as customer facing department, ensure utmost accuracy and quality of work produced Liaise with Customer Services Administrator (supervising role) for sales strategy and daily / weekly task allocation. Process customer orders Reporting – sales, customer and other reporting to be completed at set times Transport costing to be maintained Customer pricing – assist Customer Services Administrator to ensure prices are changed in system in a timely manner with authorisation Maintain quotations file Deal with customer enquiries . incoming telephone calls, correspondence and e-mails Customer complaints – ensure all complaints are responded to and communicated Customer events and exhibitions To comply with reasonable requests from management for Job Applicants