Sales & Customer Service Assistant
6 months ago
**Sales & Customer Service Assistant**
Days: Monday - Friday
Time: 8:30am - 5:00pm
30 Minute unpaid break to be taken in this period
As a Sales & Customer Service Assistant you will be supporting the Customer Service Manager. They will be responsible for providing assistance to our customers or clients. They will need to fulfil the following important duties to excel at their job.
**Job Duties**:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
**Personal Qualities**
- Self leading in the respect of motivation and continuous accuracy of work
- Assessing own performance and quality of work produced
- Strong administration and communication skills
- attention to detail
- Team player
**Key Skills and Qualifications**:
- Customer Service
- Communication
- Personable
- Report Writing
- Microsoft Office
- Problem-Solving
- Independence
- Teamwork
Pay: £11.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Free parking
- Transport links
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Sales & Customer Service Assistant
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