Customer Service Assistant

6 months ago


Port Talbot, United Kingdom Tatami Fightwear Full time

**About us**

Now into our second decade of existence, we are global leaders within the world of Brazilian Jiu Jitsu & combat sports in general. We design, retail and wholesale the world's widest selection of combat sports products, as well as sponsor some of the world’s best BJJ and MMA athletes, including hundreds of martial arts academies.

We are proud to work with & support associations such as the British Armed Forces, Royal Marines, as well as our chosen Charity partner, the REORG CHARITY foundation, who support ex-military & emergency service personnel through the sport of Brazilian Jiu Jitsu.

Today, Tatami has a diverse and driven team committed to expanding combat sports worldwide. We work tirelessly to develop innovative products and build a brand which supports the growth of our beloved sports and its communities.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Role
- Provide accurate information about products, services, and promotions
- Assist customers with order placement, changes, and cancellations
- Resolve customer complaints or issues in a timely and satisfactory manner
- Perform data entry tasks to update customer records and maintain accurate information

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Port Talbot (required)

Work Location: In person



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