Customer Service Representative Ii
6 months ago
Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
**Some of your Benefits**:
**Company Pension**:
**Company Pension**: Save for retirement with the company's help.**Diversity & Inclusion**:
**Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.**Easily Reachable**:
**Easily Reachable**: Easy, low-stress access by car or public transport.**Safe Environment**:
**Safe Environment**: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.**Sustainability & Social Commitment**:
**Sustainability & Social Commitment**: We support social and sustainable projects and encourage employee involvement.- Port Talbot
On-Site
- Freudenberg Oil & Gas Technologies Ltd.
You support our team as
**Customer Service Representative II**:
**Responsibilities**:
- Provides customer services relating to sales, sales promotions, installations and communications
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
- Develops organization-wide initiatives to proactively inform and educate customers
- Develops improvement plans in response to customer surveys
**Qualifications**:
- Have a good understanding of the type of manufacturing processes, materials and procedures involved in the FO> product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
- Capable of understanding technical drawings, data sheets and specification documents.
- Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
- Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
- All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
- Self-motivated, be able to work well under pressure and meet set deadlines.
- Attention to detail; be able to work with figures and calculations accurately.
- Excellent organization and time-management skills.
- Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
- The customer base is international, and a foreign language is an asset.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
**Additional Information**:
- Joanne Dean
- 123456789
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