Customer Service Representative

1 day ago


Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

Customer Service Representative

About the Role

We are looking for an experienced Customer Service Representative to join our Audi Cheshire Oaks team. As a key member of our customer service team, you will be responsible for handling inbound and outbound telephone calls, responding to customer email enquiries, and guiding customers towards the right products and services.

Key Responsibilities
  • Handling inbound and outbound telephone calls to existing customers
  • Responding to customer email enquiries
  • Identifying customer needs and guiding them towards the right products and services
  • Providing high-level customer service to build relationships and retain business
  • Being organised and self-motivated to meet targets and deadlines
What We Offer
  • Competitive salary of £23,877.57 per annum
  • 33 days annual leave, including bank holidays, rising with length of service
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme to support your financial future
  • Family-friendly policies that help you spend more time with loved ones
  • A wellbeing programme to support you and your family
  • Ongoing recognition from peers and leadership team


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