Customer Service Representative I

6 months ago


Port Talbot, United Kingdom Freudenberg Flow Technologies Full time

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

**Some of your Benefits**:
**Company Pension**:
**Company Pension**: Save for retirement with the company's help.**Diversity & Inclusion**:
**Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.**Paid Holidays**:
**Paid Holidays**: With paid-time off, local holidays are all the way more relaxing.**Safe Environment**:
**Safe Environment**: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.**Easily Reachable**:
**Easily Reachable**: Easy, low-stress access by car or public transport.- Port Talbot

On-Site
- Freudenberg Oil & Gas Technologies Ltd.

You support our team as

**Customer Service Representative I**:
**Responsibilities**:

- To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers.
- Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
- Collaborate with other departments within the organisation to execute orders.
- Monitor and track lead-time, order/production status and keep customers updated.
- Provide status updates when requested.
- Assist in the development of improvement plans in response to customer feedback.

**Qualifications**:

- Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
- Excellent IT skills and proficient in Microsoft Suite.
- Strong verbal and written communication, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines with the ability to work well under pressure.
- Detail orientated, able to work with figures, calculations, and technical drawings.
- Ability to read and understand technical drawings is desirable.
- Experience using SAP desirable.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

**Additional Information**:

- Joanne Dean
- 123456789



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