Customer Service Admin Assistant

5 months ago


Port Talbot, United Kingdom FREUDENBERG Flow Technologies Full time

RESPONSIBILITIES
- To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers.
- Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
- Collaborate with other departments within the organisation to execute orders.
- Monitor and track lead-time, order/production status and keep customers updated.
- Provide status updates when requested.
- Assist in the development of improvement plans in response to customer feedback.

EXPERIENCE
- Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
- Excellent IT skills and proficient in Microsoft Suite.
- Strong verbal and written communication, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines with the ability to work well under pressure.
- Detail orientated, able to work with figures, calculations, and technical drawings.
- Ability to read and understand technical drawings is desirable.
- Experience using SAP desirable.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person



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