Customer Account

1 week ago


Port Talbot, United Kingdom Cornelius Electronics Ltd Full time

We are looking for a dynamic team-player to join our fast-paced Internal Sales team, focussing on the delivery of our sales administration function, and shaping our customer experience.

The role has opportunities for career development and will involve collaboration across our office teams and production teams to co-ordinate the administration and logistics of orders throughout production.

You will be responsible for the co-ordination of allocated customer accounts, building relationships with customers and shaping the customer experience.

**Main responsibilities of the role include**:

- Delivery of administrative and operational support to our fast-paced Sales team, including order input, maintenance of spreadsheets/electronic files, & report preparation for senior management.
- Management of existing customer accounts, ensuring engagement aligns with our customer relationship strategies to deliver added value to customers.
- Facilitate a high standard of customer care to our valued customers, building strong relationships, and sharing regular updates and reports with customers.
- Collaborate with teams throughout the organisation to facilitate the efficient co-ordination of orders through production.

**What you need to succeed**:

- Experience of working within a production environment (essential).
- Strong B2B customer care skills.
- A good team player with strong interpersonal skills to collaborate with individuals across the organisation.
- Motivated and with a high level of initiative.

**Week 1**

Monday to Thursday: 8:00AM - 5:30PM.

Friday: 7:30AM - 2:00PM.

**Week 2**

Monday to Thursday: 8:00AM - 5:30PM.

Friday off.

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Bereavement leave
- Free parking
- On-site parking

Schedule:

- No weekends

Work Location: In person



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