Customer Service Advisor

2 weeks ago

Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

**We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_

Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a transformative year and in response to changing business needs, our rapidly changing FMCG business is looking for an experienced total order management cycle specialist.

**Position Overview**

Customer Service Advisor will work to create, manage, operate, and execute initiatives related to Total Orders Management requirements.

**Responsibilities**
- PO’s and sample request entry, processing, and delivery coordination
- Liaison with finance, sales support, and operations teams to ensure PO’s and delivery confirmation is attained
- Advise customer of payment terms and determine if terms have been met before releasing shipment
- Coordinate PO delivery appointments with customers, freight forwarders and transportation companies
- Communicate with freight forwarders to know and understand special shipping requirements for each country to maintain compliance
- Creation, preparation, and delivery of all Commercial Documentation required for exportation and importation purposes (Commercial Invoice, Packing List, Certificates of Analysis, Certificates of Origin, Product Declarations, Bill of Ladings, etc.) including notary and chamber of commerce legalisations and courier deliveries where required
- In coordination with finance, proactively follow-up on account receivables in anticipation of past-due deadlines to support a timely collection process
- Establish new account information (customer setup) and update distributor price lists accordingly
- Conduct new customers setup and Coface credit terms assignment in coordination with the finance team.
- Facilitate the resolution of customer product quality/shipment complaints in a timely basis and collaboration with other member in the sales, sales support, operations, and finance teams
- Supports the sales team in the timely acquisition and delivery of documentation for health registrations, both technical and legal paperwork, working closely with the laboratory and the signatory officers, and following up the end-to-end registration process for each project in coordination with the sales team until successful completion
- Answer and direct phone, mobile and MS Teams calls and text messages in connection with the Total Order Management processes handling all customer inquiries in a timely and satisfactory basis
- Create specific reports and trackers compiling and sorting information in spreadsheets in connection with the Total Order Management practice

**About you**:

- To be successful in this role, you must have:

- An understanding of the Total Order Management Cycle
- Experience of the preparation of commercial documentation
- Excellent IT skills - particularly excel are essential
- Methodical, organised nature
- Ability to multi-task and prioritise workload

You will have excellent communication skills (written and verbal) and above all you are enthusiastic and takes ownership.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

  • Service Advisor

    1 month ago

    Port Talbot, United Kingdom Runtech Ltd Full time

    **Runtech is a national leading managed service partner specialising in manned or unmanned vehicle, plant, and transport solutions. We pride ourselves on fostering a great working environment, so if you’re passionate about doing great things in a fast-moving industry, we’d love to hear from you.** We have a great opportunity for an experienced and...

  • Service Advisor

    4 weeks ago

    Port Talbot, United Kingdom Runtech Ltd Full time

    **Service Advisor - Port Talbot** **Runtech is a national leading managed service partner specialising in manned or unmanned vehicle, plant, and transport solutions. We pride ourselves on fostering a great working environment, so if you’re passionate about doing great things in a fast-moving industry, we’d love to hear from you!** **Key attributes** -...

  • Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Swift Temps Full time

    We are currently looking for customer service advisors who will be working from home. You will need to have your own laptop or tablet (not macbook) You will be working from home booking vaccine appointments. You will need to have some customer service experience. Your working hours will be Monday - Friday 09.00 - 17.00 and alternate Saturdays 09.00...

  • Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom NMS Recruit Full time

    A temporary Customer Service Advisor is required for this leading business based in Ellesmere Port. You will take inbound calls from customers, take order details and update the company database. Hours of work are Monday - Friday 9.00am-5.00pm and the pay rate on offer is £10.50-£11.00 per hour depending on experience. To be suitable for this role you...

  • Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Perfect Placement Full time

    Service AdvisorChesterMonday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experienceBonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Service Advisor

    2 weeks ago

    Ellesmere Port Town, United Kingdom Perfect Placement Full time

    Service Advisor Chester Monday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experience Bonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Service Advisor

    2 weeks ago

    Ellesmere Port Town, United Kingdom Perfect Placement Full time

    Service AdvisorChesterMonday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experienceBonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Service Advisor

    1 week ago

    Ellesmere Port, Cheshire, United Kingdom Perfect Placement Full time

    Service Advisor Chester Monday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experience Bonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Customer Service Advisor

    4 days ago

    Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

    Customer Service Advisor Location: Cheshire, CH65 9HQ Pay Rate: £23,160 Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis ) Hours: Full- time Contract: Permanent ABOUT THE ROLE As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the...

  • Part Time Inbound Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Interaction Recruitment Full time

    **Reference** 419405 **Salary** £/hour **Job Location**: - United Kingdom - England - North West England - Cheshire - Ellesmere Port **Job Type** Permanent **Posted** 23 March 2023 **Part Time Customer Service Advisor** **Aftersales Booking Team** **Location - Cheshire Oaks** **Salary: £10.42 per hour + uncapped bonus** **Core Hours: 16 hours -...

  • Customer Service Advisor

    3 days ago

    Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

    Customer Service AdvisorLocation: Cheshire, CH65 9HQPay Rate: £23,160Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )Hours: Full- timeContract: PermanentABOUT THE ROLEAs a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest...

  • Customer Service Researcher

    4 weeks ago

    Ellesmere Port, United Kingdom Pertemps Liverpool Full time

    **Customer Service Researcher Ellesmere Port £22,800 basic salary Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on...

  • Customer Service Researcher

    4 weeks ago

    Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with...

  • Health & Safety and Cdm Advisor

    4 weeks ago

    Port Talbot, United Kingdom Greenbuild Management Services Ltd Full time

    **Job Introduction** **Health & Safety and CDM Advisor** Are you a Health and Safety Construction Consultant, looking to make the next step in your career? Are you looking to work in an engaging, dynamic, and evolving team, as part of a multi - disciplinary company? Are you passionate about health & safety in design and construction? **Health & Safety...

  • Senior Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Jago Consultants Full time

    **We are working with a Prestige Car Dealership in Ellesmere Port, who are actively looking for a Senior Service Advisor to join their friendly team.** **Senior Service Advisor Duties include**: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - **You will be responsibile to fill in for After Sales Managers duties in...

  • Customer Service Advisor

    4 weeks ago

    Milborne Port, United Kingdom Johnsons Hotel Restaurant & Catering Linen by Stalbridge Full time

    Monday to Friday 9am - 5pm This job role involves dealing with all customer enquiries in a timely and professional manner and resolving any issues relating to customer accounts. Applicants will need to: - Have customer service experience - Be computer literate - Have an excellent telephone manner - Be able to demonstrate excellent time management and...

  • Customer Operations Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Eriks Full time

    Job Title: Customer Operations Advisor Job Location: Ellesmere Port ABOUT US - We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from...

  • Parts Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £24,000 OTE- £33,000 Working Hours - Monday - Friday 08:30 - 17:30 Location - Ellesmere A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable...

  • Customer Researcher

    4 weeks ago

    Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather...

  • Parts Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary: £24,000 OTE: £31,500 Working Hours : Monday to Friday 8.30am - 5.30pm and 1 in 2 Saturdays 8.30am - 12.30pm   Benefits:Overtime paid at x 1.5, £60 Paid for Saturday Morning.   A main Car Dealership is seeking an experienced Parts Advisor to join their team.   Responsibilities of a Parts Advisor ·Working on the front and...